Marketing owns social media, right? Well, not anymore. Now that customers are flocking to social media for customer service, it’s become an extremely powerful customer care channel. Are you ready?
Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands. Effective human dialogue is not bound by global geography, culture or language.
Reports and research are telling contact centers that their customers crave the human touch – especially in that last mile. But, you’ve invested a lot in technology; how are you going to see ROI on your investments if you need to increase the level of engagement with your frontline?
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Millennials are famously digital savvy. But it doesn’t mean they don’t want humans delivering their customer service.
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Is digital transformation taking human dialogue out of the customer service experience? Here’s why you need humans in your strategy.
To start optimizing your client engagement call us at +1 (800) 541-1130.