Subscription-based retail delivery companies like Stitch Fix, Dollar Shave Club and Birchbox have exploded and are changing the way consumers shop. A recent study shows subscription box sites have grown nearly 3,000% in the past three years.
Increased mobile connectivity and the rise of digital devices will continue to drive emerging travel tech trends in the year ahead.
Thanks to new technology and 24/7 connectivity, travel brands, airlines and hotels must integrate new customer engagement strategies to maintain critical aspects of human interaction and ensure positive, personalized traveler experiences.
Here are five tech trends shaping the travel industry in 2017:
Increased mobile use provides marketers with a wealth of data from apps including insight on user behavior, habits, preferences and location. With an influx of new information about target audiences accessible via mobile, brands must determine how to process that user information to personalize content and create opportunities for positive customer engagement. Here are a few ways mobile data is driving marketing by collecting user information to better understand target audiences and inform...
Advancements in digital communication and intelligent engagement will continue to drive customer interactions in the year ahead, using insights and data from the expanding network of connectivity to better understand customer behavior, habits and preferences. 2017 will focus on harnessing big data to help brands improve and personalize customer experience. Here are four customer engagement predictions for 2017.
STARTEK local centers around the country are doing their part to give back to their local communities this holiday season. From collecting cans for food drives to donating clothing, toys and other essentials, Community Matters for STARTEK Brand Warriors, especially during the holidays. Here is what some of our local centers did for the Thanksgiving holiday:
What’s behind the personalization hype?...
Keep your consumers coming back with true personalization. Do your employees have ability to read the consumers’ needs and craft conversations? Or have we been here before with that same cookie-cutter approach?
Is Robotic Process Automation the Missing Piece of...
What do robots and the back office have to do with customer experience and satisfaction? A lot, it turns out.
To start optimizing your client engagement call us at +1 (800) 541-1130.