The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers flocking to social channels for customer service, the catch phrase is now: “social custom service is the new marketing.”
Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that pleasing its customers is just as important as meeting the safety, convenience, and comfort that its customers have come to expect. That’s why the travel company engaged STARTEK to help it take customer service and satisfaction to new heights
Leading Home Medical Equipment Provider Drives...
For many patients on the road to recovery, navigating the journey from hospitalization to at-home care can be a bumpy ride. It’s especially challenging for patients who must maneuver through the complexities of ordering and using medical devices at...
For mobile operators, activating and managing subscriber identity modules (SIMs) require back-office specialists to complete a long series of tasks, often with redundant steps and data entry. For one large telecommunications client, STARTEK saw the...
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