News & Insight

Category: Customer Service
4 Customer Engagement Predictions for 2017 Advancements in digital communication and intelligent engagement will continue to drive customer interactions in the year ahead, using insights and data from the expanding network of connectivity to better understand customer behavior, habits and preferences. 2017 will focus on harnessing big data to help brands improve and personalize customer experience. Here are four customer engagement predictions for 2017. Read More
4 Customer Engagement Tips for the Holidays ‘Tis the season for holiday steals, deals, sales and promotions. The holiday shopping season brings retail brands the opportunity to drive sales, maximize revenue, and strengthen their customer engagement. Every customer interaction offers the opportunity to create a positive brand experience and drive brand loyalty. Read More
STARTEK Brand Warriors ‘Bring It’ Beliefs have the capacity to serve as a company compass, providing clear direction when faced with important decisions, dilemmas and everyday interactions. Values align with beliefs within thriving organizations which is why STARTEK emphasizes key core values to foster a greater sense of community among our employees. Read More
STARTEK Brand Warriors ‘Do Right’ At STARTEK, we place tremendous focus on building trusted relationships that are established on a foundation of mutual respect, cooperation and investment in each other’s success. An important part of establishing and keeping trust is to ‘Do Right’ at all times on behalf of our clients, their customers, our employees, and our stakeholders. Read More
STARTEK Brand Warriors Improve At STARTEK, our Brand Warriors are absolutely the key to our success as a business. For this reason, we regularly share collective ideas around our company’s core values as a way to keep the conversation relevant and inspire each other to achieve greatness in our work. Read More
STARTEK Brand Warriors Empathize Our Brand Warriors are made up of many core values including their ability to empathize, not only externally, but internally as well. Possessing and practicing this ability builds strong relationships between employees, customers and clients. Understanding what another employee might be going through represents the core value of being able to empathize. Read More