News & Insight

Category: Customer Service
For Payers and PBMs, Being Consumer-Centric Isn’t Enough Think being consumer-centric is enough to drive member satisfaction and loyalty? Payers and PBMs need to think again. Read More
Social Media Out of Control The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers flocking to social channels for customer service, the catch phrase is now: “social custom service is the new marketing.” Read More
Travel Company Takes Customer Satisfaction to New Heights Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that pleasing its customers is just as important as meeting the safety, convenience, and comfort that its customers have come to expect. That’s why the travel company engaged STARTEK to help it take customer service and satisfaction to new heights Read More
Ramping Up for Retail Peak Season? Focus on These 2 Things First Ramping up for the holiday season? Here are the 2 most important things to focus on. Read More
Will Chatbots Replace Humans? Will you soon be “hiring” chatbots to replace your human agents? Read why humans are more important than ever. Read More
Learn How STARTEK Helped a Media Company Increase Its Net Promoter Score Every company would do well to view customer interactions as normal human dialogue, and treat customers as they would friends. A STARTEK client, then the tenth largest multichannel video service provider and sixth largest cable Internet provider in the U.S., wanted to deliver exceptional customer service to beat new competitors entering the market. The media company turned to STARTEK to help it reconnect with its customers and create a single, friendly voice across the company. Read More