Earlier this week, our very own President and CEO, Chad Carlson, joined the prestigious list of celebrities and executives to stand behind the New York Stock Exchange podium to close the bell.
Advancements in digital experiences, mobile accessibility, data analytics, innovation and customer experiences are significantly changing the way consumers manage their finances. Here are a three major trends shaping the future of the finance industry.
For Payers and PBMs, Being Consumer-Centric...
Think being consumer-centric is enough to drive member satisfaction and loyalty? Payers and PBMs need to think again.
Social Media Out of Control
The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers...
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