The 2015 Supplier Diversity Crystal Award recognizes select Prime Suppliers’ performance that contributed to AT&T exceeding its diversity spend target for its Prime Supplier program. STARTEK was part of a select group who attained and/or exceeded 21.5 percent diversity utilization in 2015.
A call center in the Lynchburg area is expanding and offering higher salaries to attract more highly skilled workers.
Startek is adding 250 positions at its facility in Campbell County.
The newly hired workers will handle calls for Startek's clients in the broadband and wireless phone industries. Those jobs need more training and they offer a larger paycheck.
StarTek, Inc. (“STARTEK”) (SRT), a provider of business process outsourcing services, has appointed Don Norsworthy as senior vice president, chief financial officer and treasurer, effective November 16, 2015. Norsworthy succeeds Lisa Weaver, who has left the company to pursue career opportunities closer to her family in Tennessee. Norsworthy joins STARTEK after serving as CFO and executive vice president of ACCENT Marketing Services, which was acquired by STARTEK in May 2015. Prior to the...
A Greater Cincinnati firm that could eventually employ nearly 700 people is starting a new hiring surge.
STARTEK USA Inc. (NYSE: SRT) is looking for 130 new employees, including 50 to 75 to service a new client that will have customer support based in its new Hamilton call center.
HAMILTON — Hamilton is going to be bold, beautiful and a magnet for jobs and job seekers, according to the blueprint laid out for the city in the next five years by City Manager Joshua Smith and Mayor Patrick Moeller at the sold-out 2015 State of the City Address held at the Courtyard By Marriott Hamilton Thursday afternoon.
Wearable technology – a natural extension of online and mobile channels–is quickly emerging as the latest consumer engagement channel presenting new opportunities for brands to deliver more personalized and informed service, faster checkout, greater access to discounts and deals, and real-time input into consumer purchasing decisions.
By 2018, wearable technology is projected to grow to a $19 billion market. Nearly 70% of consumers are reporting they are ready to engage with brands through...
The Dialogue Model: Turn breakdowns into brand...
Your client’s billing platform has a glitch impacting thousands of customers. Calls are flooding into the contact center and you’ve just learned that the glitch won’t be fixed for 48 hours. You’re thinking to yourself, It will take weeks to...
Engaging for disaster: Ditch metrics-driven...
Since its creation in 2003, the Net Promoter Score (NPS) has asserted itself as a better predictor of brand performance than customer satisfaction. Most contact centers view NPS as a key indicator of performance, creating metrics-driven engagement in...
To start optimizing your client engagement call us at +1 (800) 541-1130.