News & Insight

Category: Technology
Nailing tech support calls? You may be having only partial-brain conversations with your customers Nailing first-contact resolution calls? FCT scores in the stratosphere? Before you give your team a high five, look closer. Your engagement specialists may be having only partial-brain conversations with your customers, resulting in missed opportunities for building brand allegiance and customer loyalty by simply having a ‘whole-brain’ conversation. Read More
5 Travel Trend Predictions to Watch in 2017 Increased mobile connectivity and the rise of digital devices will continue to drive emerging travel tech trends in the year ahead. Thanks to new technology and 24/7 connectivity, travel brands, airlines and hotels must integrate new customer engagement strategies to maintain critical aspects of human interaction and ensure positive, personalized traveler experiences. Here are five tech trends shaping the travel industry in 2017: Read More
4 Customer Engagement Predictions for 2017 Advancements in digital communication and intelligent engagement will continue to drive customer interactions in the year ahead, using insights and data from the expanding network of connectivity to better understand customer behavior, habits and preferences. 2017 will focus on harnessing big data to help brands improve and personalize customer experience. Here are four customer engagement predictions for 2017. Read More
STARTEK PCI-DSS 3.1 Certification STARTEK is proud to announce our global PCI-DSS 3.1 certification. Our annual certification is not only critical for our continued operations, but our consistent demonstrated compliance with increasingly stringent PCI standards. At STARTEK, we value our clients and want to ensure we help eliminate risks to their customers. Read More
Self-Service Technology and the Future of Customer Engagement Brands are using self-service technology in an effort to give consumers more convenience and a personalized experience, while also reducing human error. As consumers’ buying power continues to evolve, brands are on the hunt for new avenues to maintain open communication with digitally savvy consumers. As new support systems are integrated into customer engagement experiences, innovative DIY tools are attracting a new generation of consumers who want a more tailored brand experience. Read More
Incorporating New Channels To Your Customer Engagement Strategy Today’s marketers have a variety of distribution channels - from marketing applications to social media networks - available to utilize in their marketing strategy. Empowered consumers pay attention to how brands engage with them across all channels, whether it is through social media, mobile or wearable technology devices. For businesses looking to create a sense of community and retain customers, it's important to create a cohesive journey across multiple touch points both on and offline.... Read More