According to research from ACCENT Marketing now STARTEK, the key to a successful customer engagement strategy on social media is to understand how Facebook, Twitter and other social channels are used by consumers.
According to research conducted by ACCENT now STARTEK, the key to a successful customer engagement strategy via wearable technology is to first understand how consumers use wearable technology. From fitness monitors to smart watches to clothing, wearable tech is the new frontier in customer engagement.
For more than a year, Intel's 14-nanometer Broadwell, the successor to its Haswell microarchitecture, has been consistently delayed — due in part to early-stage manufacturing snafus. But recently Intel gave a glimpse of this incredibly tiny powerhouse, and the computing future it will introduce in its wake.
We’re Not Mind Readers – Why Communication...
You’ve tried everything, but nothing you’ve implemented seems to have a significant or lasting impact on your customer satisfaction metrics. While standard approaches may help you meet certain goals like average handle time (AHT), they don’t...
Building Rapport – Is it an Art Form?
They say you never get a second chance to make a first impression. While the average first impression is typically created within half a minute, in the engagement (contact) center, that timeframe is dwindled to mere seconds. Something as seemingly...
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