A strong social media presence is a crucial component of businesses large and small across all types of industries from retail to telecom. STARTEK understands that great social media can improve brand messaging, influence online sentiment and provide a valuable resource for customer service. Today, STARTEK supports social care programs across leading retail, manufacturing, consumer electronics, automotive, technology and ecommerce brands. Through social best practices the team maximizes every...
The brand warriors at the Mansfield Center have a great thing going -- they’re driven, motivated, just competitive enough, and most importantly value one another for the qualities they each bring to the team. The Mansfield site has grown a lot over the past few years and the team has evolved right along with the business while still maintaining their humble and hungry philosophy.
People love to talk. They love to share the good, the bad and everything in between with their networks, in-person and digitally on websites such as Facebook, Twitter, Yelp. People crave attention. When a consumer reaches out to a brand through a social media channel, what’s the best way for the company to respond to their consumers? Here’s a primer with 5 tips to successfully engage with your customers through social media.
Ever wonder if anyone is listening to your customer service complaints? At AT&T, the answer might surprise you.
The telecom giant is currently experimenting with a new software system that transcribes customer calls. Using machine learning, AT&T's system offers feedback in close to real time to help company reps. The system can even detect customers' emotion, and it offers an interactive database that employees can query for insights on the kind of calls they're getting.
We’re Not Mind Readers – Why Communication...
You’ve tried everything, but nothing you’ve implemented seems to have a significant or lasting impact on your customer satisfaction metrics. While standard approaches may help you meet certain goals like average handle time (AHT), they don’t...
Building Rapport – Is it an Art Form?
They say you never get a second chance to make a first impression. While the average first impression is typically created within half a minute, in the engagement (contact) center, that timeframe is dwindled to mere seconds. Something as seemingly...
To start optimizing your client engagement call us at +1 (800) 541-1130.