News & Insight

Leading Home Medical Equipment Provider Drives Healthier Patient Experiences on Their Road to Recovery

For many patients on the road to recovery, navigating the journey from hospitalization to at-home care can be a bumpy ride. It’s especially challenging for patients who must maneuver through the complexities of ordering and using medical devices at home. STARTEK’s client, a leading home medical equipment provider, is all too aware that this process can evoke fear and anxiety in patients at a time when they are most vulnerable. That’s why the healthcare company engaged STARTEK to help improve the quality of life for its patients by redesigning its hiring, training, and customer care strategies and processes to align with the patient journey.

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