Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands. Effective human dialogue is not bound by global geography, culture or language.
On July 16, Amazon will host its annual Prime Day – a one-day only global shopping event exclusively for Prime members. Introduced in 2015 in part to celebrate Amazon’s 20th anniversary, Prime Day has grown into an online phenomenon where... Read More
In today’s digital society, consumers and businesses need the latest voice, data, internet and video services to stay connected with each other and with the world. But when STARTEK’s client, a leading communications provider, noticed repeat... Read More