Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands. Effective human dialogue is not bound by global geography, culture or language.
As the leader in inflight Internet services, Gogo keeps passengers connected and entertained on thousands of aircraft operated by leading global commercial airlines such as United, Delta, Alaska, Virgin America, and Japan Airlines as well as on... Read More
It takes good dialogue to drive customer satisfaction. What’s good dialogue, you say? Here’s a hint: it’s not chit-chat. Read More