STARTEK has a commitment to our customer brands; this commitment could not be fulfilled day after day, in each of our contact centers, without you – our Brand Warriors. When hearing about Rose and Andy’s 20th celebrations, our CEO, Chad Carlson said, “Now that is a BAM!!!!!”
Today, we want to recognize two of our Brand Warriors as they celebrate 20 years with STARTEK: Rose Cruz, from our Greeley, Colorado site center and Andy Rangel, from our Philippines site center.
Rose started her career with STARTEK as a Technical Support Specialist for the HP Desk Jet Printers. Within a year in her role as Engagement Specialist she was quickly promoted to an Engagement Supervisor.
She served 16 years as an Engagement Coach prior to being promoted. Rose plays a vital role for our operations team serving as one of the Greeley Engagement Managers. We’d like to share some of her thoughts with you on her journey with STARTEK:
“There are so many reasons I am happy to work at STARTEK, but I think the most important one is that I came here with very little experience and STARTEK gave me the opportunity to succeed through the time others took to develop my skills, over time.”
Rose adds to that, “The second most important reason I’m so glad to be here, is the ability to “pay it forward,” my opportunity to now help others identify where they best fit in with the company, and then help them develop and reach their goals.” Rose continues to learn and develop new skills that she hopes may lead to additional roles at STARTEK, in the future.
Rose’s favorite memory over her last 20 years with STARTEK is the time spent each month at the community food bank with her STARTEK “family,” putting together backpack meals for kids in need.
We asked Rose, “What advice would you give to new STARTEK Brand Warriors?”
“My advice to everyone working in our contact centers is to have an open mind, a positive attitude and a desire for growth. STARTEK will give you a chance to grow with them!”
She ends with, “The people and friendships I have built at STARTEK over the last 20 years mean a lot to me. They really are my STARTEK family!”
Andy began as an engagement center director 20 years ago at our Philippines location. Since that time, he has been key to onboarding new clients in the Philippines, and has been instrumental by serving as a key leader within the organization.
Andy did not begin as an engagement specialist, or other entry-level role with STARTEK. He’d worked with other companies and came to us with the expertise and knowledge to begin as an engagement center director.
After beginning his journey with STARTEK as Engagement Center Director, he was promoted to Senior Director of Operations, then again promoted to Senior Director of Site Operations. He then moved to the client side as Director of Account Management, and was promoted to Senior Director of Account Management.
Building on his own success, serving in manager and director roles, Andy was finally promoted to Vice President level. He served as VP of Operations, VP of Sales, and now serves as VP of Operations for the Philippines.
Andy has developed a loyal team in the Philippines which continues to be an important part of our global success and growth in the industry.
“Andy, I and the team cannot Thank You enough for your loyalty and being a key leader. It is a true pleasure and honor to have you on our team.”
Without all of you – from dialoguing directly with customers to our VP’s – STARTEK would not be here. Our frontline is the voice of our customer brands, and our success cannot continue without your loyalty and daily commitment to being a Brand Warrior.
Congratulations, Rose and Andy. We hope to celebrate many anniversaries in the years to come.
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