GREENWOOD VILLAGE, CO — StarTek, Inc. (“STARTEK”) (SRT), a provider of business process outsourcing services, has appointed Don Norsworthy as senior vice president, chief financial officer and treasurer, effective November 16, 2015. Norsworthy succeeds Lisa Weaver, who has left the company to pursue career opportunities closer to her family in Tennessee.
Norsworthy joins STARTEK after serving as CFO and executive vice president of ACCENT Marketing Services, which was acquired by STARTEK in May 2015. Prior to the acquisition, Norsworthy led a successful restructure of the company, significantly reducing operating expenses while maintaining service levels and returning the company to positive cash flow.
Prior to ACCENT, Norsworthy held several CFO positions across a range of industries, including CFO of CKS Packaging, Integrity Solution Services and Portrait Corporation of America. Norsworthy also served as president and CEO of Protocal Global Solutions, a contact center company with eight facilities across the globe. Norsworthy received a BA in Economics from the University of Georgia and MBA from Georgia State University.
“Don brings over twenty years of executive financial experience to STARTEK,” said Chad Carlson, president and CEO of STARTEK. “His expertise in leading and restructuring organizations will bode well as we look to reduce operating costs and increase capacity utilization across our sites. Don’s specific experience in the BPO/contact center arena will also enable him to immediately contribute and lead our finance organization as we seek profitability and a return to free cash flow.”
“Lisa served as an exceptional finance executive for STARTEK and was instrumental to several strategic objectives over the last four years,” added Carlson. “We appreciate her assistance during this transition and wish her all the best in her future endeavors.”
In connection with Norsworthy’s appointment, STARTEK will grant him an option to purchase 75,000 shares of the company’s common stock, which will be described in more detail in the company’s filings with the Securities and Exchange Commission. The stock option will be issued according to the “employment inducement awards” exception to the New York Stock Exchange rule requiring stockholder approval of equity-based incentive plans.
STARTEK strives to be the most trusted BPO service provider delivering comprehensive contact center and customer engagement solutions. Our employees, whom we call Brand Warriors, are enabled and empowered to promote and protect our client’s brand. For over 25 years, these Brand Warriors have been committed to making a positive impact for our clients’ business results, enhancing the customer experience while reducing costs for our clients. With the latest technology in the BPO industry and our STARTEK Advantage System, our Brand Warriors instill customer loyalty through a variety of multi-channel customer interactions, including voice, chat, email and IVR. Our service offerings include sales support, order processing, customer care and receivables management and customer analytics. For more information, please visit http://www.STARTEK.com.
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