STARTEK is proud to announce our global PCI-DSS 3.1 certification. Our annual certification is not only critical for our continued operations, but our consistent demonstrated compliance with increasingly stringent PCI standards. At STARTEK, we value our clients and want to ensure we help eliminate risks to their customers. Staying compliant allows STARTEK to be part of the overall solution. Year over year, we demonstrate our commitment to security and compliance by meeting and adhering to the certification changes. At a summary level, STARTEK, as a Business Associate is required to:
Ensure the confidentiality, integrity, and availability by building and maintaining a secure network
Protect against threats by maintaining vulnerability management programs like up to date Anti-Virus software
Implement strong access control measures by monitoring and testing networks
Uphold and follow our Information Security Policy
This year specifically involved a significant amount of effort from our IT team to align with a new version of more stringent audited PCI standards versus the prior year. Please join us in thanking our entire IT Network and Systems teams for their time substantial time and diligence.
We’re very proud of the hard work by our Operations Management, IT, and Compliance teams for implementing IT security policies and procedures at site-level and ensuring ongoing compliance in our applications.
STARTEK will continue working with our clients and auditors to be transparent about our regulations for information security. Our auditor’s official PCI-DSS conclusion is available upon request.
It’s That Time of Year: Is Your Engagement...
Are your engagement centers ready for the Black Friday/Cyber Monday onslaught? It’s predicted to be bigger than ever.
3 Big Trends for Customer Service in 2018
Looking into our crystal ball for 2018, we see technology making way for humans in the engagement center.
To start optimizing your client engagement call us at +1 (800) 541-1130.