News & Insight

GREENWOOD VILLAGE, CO - May 11, 2015 - StarTek, Inc. ("STARTEK") (NYSE:SRT), a provider of business process outsourcing services, has reported financial results for the first quarter ended March 31, 2015.

Recent Highlights

• Signed five new clients and added additional programs with four existing clients for a combined annual contract value of $10.5 million.

• Revenue from verticals excluding telecommunications/cable and media increased 197% to $16.1 million compared to the year-ago quarter.

• Completed the final phase of the company’s IT transformation project.

• Entered into a definitive agreement to acquire Accent Marketing Services, L.L.C. (“ACCENT”) for $16.0 million, providing further revenue diversification and Customer Engagement Agency ("CEA") solution capabilities.

 First Quarter 2015 Financial Results

Total revenue in the first quarter of 2015 was $63.6 million compared to $63.2 million in the first quarter of 2014. New clients and programs signed during 2014 and 2015 resulted in $15.0 million of incremental revenue in the quarter. This growth was offset by a decrease in volume due to reduced contact rates, vendor consolidation and reshoring also resulted in a 30% revenue reduction from a large telecommunications client compared to the first quarter of 2014. The closure of Costa Rica resulted in improved profitability; however, the negative revenue impact was $2.2 million versus the first quarter of 2014. Additionally, revenue in the first quarter of 2014 benefited from a temporary program with an existing client.

Gross margin in the first quarter of 2015 was 9.6% compared to 13.0% in the year-ago quarter. The decrease was largely driven by lower utilization resulting from newly added seat capacity, as well as the aforementioned lower volumes. This was partially offset by the positive impact of closing the company’s Costa Rica facility, as well as new client wins in the higher-margin healthcare vertical.

Selling, general and administrative (SG&A) expenses were $8.0 million in the first quarter of 2015 compared to $8.2 million in the year-ago quarter. As a percentage of revenue, SG&A was 12.7% compared to 13.1% in the year-ago quarter.

Adjusted EBITDA in the first quarter was $1.7 million compared to $2.7 million in the year-ago quarter.

At March 31, 2015, the company’s cash position was $6.5 million compared to $5.3 million at December 31, 2014, with a balance outstanding of $9.3 million on our credit facility at March 31, 2015.

On May 11, 2015, STARTEK entered into a definitive agreement to acquire ACCENT, a business process outsourcing company providing multi-channel customer engagement solutions across six contact centers in the U.S. and Jamaica. ACCENT has 18 clients from a wide range of industries, including telecommunications, retail, consumer products, technology and financial services. The purchase price is approximately $16.0 million in cash. STARTEK plans to finance the transaction through its new $50.0 million secured revolving credit facility with BMO Harris Bank.

ACCENT's current annual revenue run rate is approximately $67.0 million. STARTEK management expects the majority of the integration to be completed prior to year end 2015, and that post-integration the company will be accretive to earnings and reflect a purchase price of approximately 3.5x EBITDA. The transaction is expected to close on or before May 31, 2015.

Management Commentary

"During the first quarter, we continued to diversify our client base by continued expansion in newer verticals," said Chad Carlson, President and CEO of STARTEK. "This progress was offset mostly by lower volumes from a large client and the closure of Costa Rica last year. Earlier this month, we completed our data center transition, which will serve as a key part of our ability to scale the business reliably and efficiently going forward."

“ACCENT adds to our client diversification making our largest client now approximately 25% of revenue.   ACCENT also provides a robust customer engagement service capability. Combined with ACCENT, STARTEK will have over 50 clients and nearly 14,000 employees operating in five countries. ACCENT’s CEA service offering complements the acquisition of Ideal Dialogue in 2013 and creates a very capable CEA solution platform with added customer analytics capabilities. This step is in line with our strategy to engage in a different and more meaningful way with clients while adding higher value service offerings.”

 "We remain focused on executing for our clients, converting our strong pipeline to fill existing and new capacity, and quickly integrating ACCENT to allow us to get back to generating cash and paying down debt. We will use the process foundation of the STARTEK Advantage System including our newly completed IT Platform to quickly integrate ACCENT and maximize the benefits to our clients and shareholders.”

Conference Call and Webcast Details

STARTEK will hold a conference call today at 5:00 p.m. Eastern time to discuss its first quarter 2015 results. Management will host the conference call, followed by a question and answer period.

Date: Monday, May 11, 2015

Time: 5:00 p.m. Eastern time (3:00 p.m. Mountain time)

Toll-free dial-in number: 1-866-700-0133

International dial-in number: 1-617-213-8831

Conference ID: 34680565


Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Liolios Group at 1-949-574-3860.

The conference call will be broadcast live and available for replay via the investor relations section of the STARTEK website.  A replay of the conference call will be available after 10:00 p.m. Eastern time on the same day through May 18, 2015.

Toll-free replay number: 1-888-286-8010

International replay number: 1-617-801-6888

Replay ID: 38933180

To view the Operations Scorecard please go to the investor section of site.


STARTEK strives to be the most trusted BPO service provider delivering comprehensive contact center and customer engagement solutions. Our employees, whom we call Brand Warriors, are enabled and empowered to promote and protect our client’s brand. For over 25 years, these Brand Warriors have been committed to making a positive impact for our clients’ business results, enhancing the customer experience while reducing costs for our clients. With the latest technology in the BPO industry and our STARTEK Advantage System, our Brand Warriors instill customer loyalty through a variety of multi-channel customer interactions, including voice, chat, email and IVR. Our service offerings include sales support, order processing, customer care and receivables management and customer analytics. For more information, please visit