STARTEK provides incredible customer engagement to some of the world’s most recognizable brands. Each day, our brand Warriors help our clients’ customers get answers to their questions and quickly solve their problems, ensuring those companies are well represented and their brands are protected and promoted. There is a Brand Warrior behind every customer interaction here at STARTEK, and we value our employees’ dedication to providing the best experience to everyone they reach.
Recently, we sat down with Brand Warrior, Janet Gore, to understand what makes STARTEK such a great company to work for. Janet is celebrating her 20-year anniversary this month, so she is certainly the expert when it comes to superb customer engagement.
What is the best part about working at STARTEK?
The best part of working here is the people! My co-workers are like an extended family, and I really enjoy coming to work with them every day.
What advice would you give to a new Brand Warrior?
If you work hard, you will be rewarded. Be on time, give 110% and encourage your team members to do the same. The collaborative work environment is one of the best parts about this job, so as long as you’re a team player, you too will be successful.
What is the most memorable customer engagement experience you’ve had during your tenure?
A customer once called because her washing machine was broken, and she was very distressed because she had no way of doing laundry for her family. Being able to console her during that time of chaos was very rewarding because I could tell how truly appreciative she was that I was able to help get her broken washing machine fixed quickly.
What are your goals for your bright future here at STARTEK?
I would like to step into a greater leadership role as a trainer so I can share my knowledge with others on my team.
What is the most valuable lesson you have learned in your 20 years with the company?
I think my experience with different STARTEK programs has made me a better employee, and I really love how much I’ve been able to help people based on my knowledge of different industries. I learn new things all the time.
The Science of Dialogue: STARTEK’s Dialogue...
Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands....
Q&A With Ted Nardin, STARTEK Ideal Dialogue Expert
The Science of Dialogue: STARTEK’s Dialogue Expert, Ted Nardin, discusses the future of contact centers.
To start optimizing your client engagement call us at +1 (800) 541-1130.