STARTEK's Original Survey that takes a look at the Holiday shopping season.
Retailers know the holidays are an important opportunity to build new customer relationships and strengthen customer loyalty, but are retailers meeting customer expectations?
tis the season for customer engagement SRT.pdf
Are your engagement centers ready for the Black Friday/Cyber Monday onslaught? It’s predicted to be bigger than ever.
Looking into our crystal ball for 2018, we see technology making way for humans in the engagement center.