While loading up the shopping cart with deals is probably the most visible part of the wholesale club experience, out-of-store interactions with the brand are equally important to overall member satisfaction. STARTEK’s client has a long history of delivering outstanding customer care across multiple channels, but when the volume of interactions increased, the wholesale club needed a way to continue delivering the same high quality of service without increasing the budget. STARTEK delivered the goods.
Keep your consumers coming back with true personalization. Do your employees have ability to read the consumers’ needs and craft conversations? Or have we been here before with that same cookie-cutter approach?
Is Robotic Process Automation the Missing Piece of...
What do robots and the back office have to do with customer experience and satisfaction? A lot, it turns out.
To start optimizing your client engagement call us at +1 (800) 541-1130.