News & Insight

Wholesale Club Expands Member Care Without Growing the Budget or Impacting Quality

While loading up the shopping cart with deals is probably the most visible part of the wholesale club experience, out-of-store interactions with the brand are equally important to overall member satisfaction. STARTEK’s client has a long history of delivering outstanding customer care across multiple channels, but when the volume of interactions increased, the wholesale club needed a way to continue delivering the same high quality of service without increasing the budget. STARTEK delivered the goods.

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