StarTek Operating Platform (SOP)
The StarTek Operating Platform supports our StarTek culture through a system built upon lean processes and operational excellence. It guarantees consistency across all of our platforms and geographies, ensures best practices are employed and drives a continuous cycle of improvement.
It includes execution and innovation in every area of the support process from on-boarding our employees, enabling our Brand Warriors, executing against goals, evaluating performance, improving performance and enhancing our clients’ businesses.
Our clients expect consistent performance against the fundamentals of the business no matter the location or method of service delivery. Performance is core to the StarTek Operating Platform.