Customer Service Chatbot

In an increasingly connected world, customers’ needs and expectations have evolved. Today, customers expect fast, 24/7, self-service solutions offering a seamless customer experience (CX).

AI gives brands the ability to meet customers’ expectations without the need to rely on more live agents.

Startek® helps brands deliver frictionless customer support by offering a seamless orchestration between automation and live agents, helping brands increase customer satisfaction and minimize operational costs.

Eliminate customer wait times by providing instant responses to customer queries. Intelligently combine chatbot technology with live support for meaningful interactions.

Empower agents through easy access to customer data and insights on the customer’s journey enabling a more personalized CX.

Automate and scale customer support by employing chatbots for inquiries that don’t need live intervention.

Leverage natural language understanding (NLU) to create human-like conversations, even when your customers speak colloquially.

Utilize chatbots to drive cross and upselling opportunities by using customer data to recommend products and services or to support customers through the buying journey. Research shows chatbots can increase sales by an average of 67 percent.

Successful chatbot implementation relies on a deep understanding of your customers, clearly defined use cases, and contact center expertise. Working with a partner capable of combining technical know-how with extensive CX understanding is essential. With empathy central to our CX design and delivery, Startek enables our clients to build long-term, profitable customer relationships by closing the CX gap.

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