Denver, CO, October 20, 2022- Startek® (NYSE:SRT), a global customer experience (CX) solutions provider, today announced that it has been recognized as a Leader in Social Media CX Services and Work From Home Services in the Global ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022.
“Despite customer needs and employee expectations changing over the past 24 months, CX remains a growing priority for brands across the globe,” said Bharat Rao, Global CEO, Startek. “Startek prides itself on anticipating client needs and this recognition demonstrates that we are at the forefront of delivering world-class experiences in today’s hybrid world. We are delighted to be recognized as industry leaders by ISG”
In recognizing Startek as a global leader in Social Media CX Services, ISG (Information Services Group) highlighted Startek capabilities, including:
In recognizing Startek as a global leader in Work From Home Services, ISG noted core strengths including:
“Startek offers a comprehensive product and service offering, strong market presence and an established competitive position,” said Namratha Dharshan, Director of Research and Principal Analyst, ISG. “The Startek flagship solution, LISA, is a mature solution that comes with extensive proven track record. Startek® Cloud helps upgrade the remote working infrastructure and manage remote working talent.”
ISG is a leading global technology research and advisory firm. The ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services focuses on contact center outsourcing services and the associated aspects of enhancing customer experience. The study aims to understand enterprises’ requirements and providers’ capabilities to meet them, offering transparency on the strengths and weaknesses of relevant providers and a differentiated positioning of providers by segment.
Startek is a global provider of tech-enabled customer experience (CX) management solutions, digital transformation, and technology services to leading brands. Startek is committed to impacting clients’ business outcomes by enhancing customer experience and digital and AI enablement across all touchpoints and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including banking and financial services, insurance, technology, telecom, healthcare, travel and hospitality, e-commerce, consumer goods, retail, energy and utilities. To learn more, visit www.startek.com.
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