Already growing rapidly, the COVID-19 pandemic forced brands to quickly switch to digital channels in an effort to maintain customer relationships. This fueled chatbot deployments, driven by the ability to automate business operations and deliver 24/7 availability. According to Juniper Research, companies will save 2.5 billion customer service hours using chatbots by the end of 2023.
While chatbots have clearly demonstrated measurable value by driving cost efficiencies, enhancing customer experience and streamlining customer service, to untap the true potential of chatbots as part of your self-service customer experience (CX), it’s essential to carefully consider your customers' needs and explore applicable chatbot applications to maximize success.
In this guide, we explore chatbot types, benefits, use cases and best practices so you can take your chatbots to the next level.
In This Guide:
- Chatbot Overview – Evolution and Fundamentals
- Chatbot Types – Understand Which Best Meets Your Business Needs
- Leveraging Chatbots for World-Class CX
- Chatbot Training – What It Is and Why It matters
- Chatbot Use Cases – Deliver a Seamless Experience for You and Your Customers
- Blended Experience – Why combining Live Agents and AI Delivers the Best Experience
- Chatbot Checklist – Your Quick Reference Guide to Chatbot Deployment
- And much more…
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