Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022

Information Services Group (ISG) recognized Startek® as a Global Leader in Social Media CX Services and Work From Home Services in the Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022

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“Startek offers a comprehensive product and service offering, strong market presence and an established competitive position. Startek Cloud helps upgrade the remote working infrastructure and manage remote working talent, while the Startek flagship solution, LISA, is a mature solution that comes with an extensive proven track record.”

Namratha Dharshan, Director of Research and Principal Analyst, ISG

 

Key Report Takeaways 

The ISG Provider Lens™ 2022 – Contact Center - Customer Experience Services research study analyzes the relevant software vendors/service providers in the Global market, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.


The ISG Study Highlighted the Following as Startek Core Strengths

Social Media CX Services

With LISA digital cloud-based platform that engages and analyzes digital data across social media, inbound messenger platforms and advanced Automation and Analytics tool, Startek is a well-established Leader in the Social Media CX Services quadrant.

Social media services

Work from Home Services

A campus-on-cloud framework integrated with AI capabilities enables Startek to facilitate flexible working conditions that drive positive outcomes, including improvement in CSAT scores. Additionally, the company’s holistic work-from-anywhere toolkit and robust training management support firmly positioned Startek as a global Leader in Work From Home Services.

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