Startek^® cloud

Enable teams to work efficiently and securely across geographies with Startek® Cloud

Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.

2020 saw a seismic shift in how brands think about the workplace. Overnight, organizations around the world moved their people out of brick-and-mortar offices and into their homes. In the process, contact centers learned that work-from-home teams can deliver win-win benefits for clients and agents alike.

Work-at-home agents enjoy the flexibility of being at home and happier agents stay longer and deliver a better experience for customers. Clients enjoy the benefits of lower agent attrition and a wider talent pool to source agents from.

But to be successful work-from-home contact center teams must have access to secure tools that ensure data protection and foster community and collaboration.

 

Startek^® Cloud

The proprietary Startek^® Cloud drives our Future of Work strategy, building on the cloud's ability to enable flexible operating models. Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.

Proactively identifying quick wins, we ensure benefits are realized from Day One while our transformation roadmap ensures a clear focus on meeting and exceeding your business goals.

Startek Cloud provides:

• Multi-factor authentication, facial recognition systems, biometrics and end-to-end data encryption
• Payment Card industry (PCI) and Healthcare Information Portability and Accountability Act (HIPAA) compliance
• Unauthorized site, application and activity surveillance
• Real-time agent performance tracking, including productivity monitoring
• Data and document privacy
• Facial, gesture and object detection
• Notice boards and user alerts, including gamification
• Intuitive dashboards
• Analytics and learning management
• Audit trails
• Robotic Process Automation (RPA)
• Advanced analytics