Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies.

In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives. We also look at the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.

As the role of CXO becomes more integral in delivering a positive customer experience through their journey and ensuring data security, this webinar highlights the findings from CXO 2022 research on some crucial questions:

• What are the greatest risks for brands in developing a new or enhanced CX strategy?
• What are the biggest impediments in delivering a smooth CX?
• Which are most important to driving brand differentiation with CX?
• And much more…

Automation Anywhere research reveals that 57 percent of surveyed organizations expect to invest in RPA and intelligent automation over the next 12 months. In this panel discussion, we’ll:

• Share case studies looking at the impact of simple and advanced automation initiatives
• Explore automation trends and review technology adoption
• Discuss best practices, brands’ real-world experiences and share success stories

More than half the world’s population actively uses social media, demonstrating that brands cannot afford to overlook social in their CX strategy.  In this panel discussion we will explore the importance of social channels for brand visibility, customer engagement, and satisfaction, how to turn your data into insights, along with sharing with you the best practices to create better CX.