More than half the world’s population actively uses social media, demonstrating that brands cannot afford to overlook social in their CX strategy.  In this panel discussion we will explore the importance of social channels for brand visibility, customer engagement, and satisfaction, how to turn your data into insights, along with sharing with you the best practices to create better CX.

Agent Experience has taken a leap and it plays an eminent role in customer experience strategy. Yet agents face challenges in contact centers. Empowering agents is the key to retention and growth. Using the right tool and technology can make a big difference in enhancing CX.

Join our webinar on Transforming Agent Experience with Abhinandan Jain, Chief Digital Officer, Startek, and Marc Bernstein, CEO and Founder, Balto to discover how AI and automation can address these challenges for contact center agents to drive better outcomes for your business.

As the role of CXO becomes more integral in delivering a positive customer experience through their journey and ensuring data security, this webinar highlights the findings from CXO 2022 research on some crucial questions:

• What are the greatest risks for brands in developing a new or enhanced CX strategy?
• What are the biggest impediments in delivering a smooth CX?
• Which are most important to driving brand differentiation with CX?
• And much more…

Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies.

In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives. We also look at the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.

To succeed in a digital-first world, brands must create human-like digital experiences and seamlessly connect automated and live agent experiences.
In this session, we explore how human-centric design paired with AI reduces customer and agent effort to deliver cost savings and customer satisfaction.

Chatbots have revolutionized customer experience (CX) delivery across all sectors. But effective chatbot deployments are about more than technology. In this webinar, our experts outline why chatbots fail and explore what you need to consider to effectively leverage chatbots to deliver world-class experiences.