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Upcoming Webinars

Empathy: The Essential Ingredient for Customer Engagement

Empathy: The Essential Ingredient for Customer Engagement

To succeed in a digital-first world, brands must create human-like digital experiences and seamlessly connect automated and live agent experiences.
In this session, we explore how human-centric design paired with AI reduces customer and agent effort to deliver cost savings and customer satisfaction. 

 

August 25, 2022 11:00 AM EST

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Speaker

Abhinandan Jain

Abhinandan Jain

Chief Digital Officer, Startek

Improving CX in Contact Centers through Next-Gen Analytics and Insights

Improving customer experience in contact centers through next-gen analytics and insights

Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies.

In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives. We also look at the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.

September 14, 2022 11:00 AM EST

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Speaker

Sharang Sharma

Sharang Sharma

Practice Director, Everest Group

In Partnership With

HFS: 2022 CXO Research

CX through the lense of CXO

As the role of CXO becomes more integral in delivering a positive customer experience through their journey and ensuring data security, this webinar highlights the findings from CXO 2022 research on some crucial questions:

  • What are the greatest risks for brands in developing a new or enhanced CX strategy?
  • What are the biggest impediments in delivering a smooth CX?
  • Which are most important to driving brand differentiation with CX?
  • And much more…

 

September 22, 2022 11:00 AM EST

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Speaker

Melissa

Melissa O'Brien

Research and Operations Leader, HFS Research

Transforming Agent Experience

transforming-agent-experience
A good Employee Experience(EX) is directly proportional to delivering a good Customer Experience (CX). Organisations therefore need to constantly empower their agents with right tools, training, and support to provide them an ecosystem to that set them up for success in their role. In this webinar, we will talk about how organisations can use AI, data-analytics and new training models to optimize their agent’s productivity and efficiency.

 

October 20, 2022 11:00 AM EST

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Speaker

Abhinandan Jain

Chief Digital Officer, Startek

Creating Efficiencies Through Process Automation

Creating Efficiencies Through Process Automation

Automation Anywhere research reveals that 57 percent of surveyed organizations expect to invest in RPA and intelligent automation over the next 12 months. In this panel discussion, we’ll:

  • Share case studies looking at the impact of simple and advanced automation initiatives
  • Explore automation trends and review technology adoption
  • Discuss best practices, brands’ real-world experiences and share success stories

November 15, 2022 11 a.m. EST

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Speaker

Abhinandan-Jain-light

Abhinandan Jain

Chief Digital Officer, Startek

Role of Social Media in CX

Role of Social Media in CX

More than half the world’s population actively uses social media, demonstrating that brands cannot afford to overlook social in their CX strategy.  In this panel discussion we will explore the importance of social channels for brand visibility, customer engagement, and satisfaction, how to turn your data into insights, along with sharing with you the best practices to create better CX.

December 1st week, 2022 11 a.m. EST

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Speaker

Aakash Shripat

Aakash Shripat

VP, Digital Customer Experience, Startek

Most popular On-Demand Webinars

In Partnership With

Chatbots for Customer Service Automation

chatbot-webinar-ss

Chatbots have revolutionized customer experience (CX) delivery across all sectors. But effective chatbot deployments are about more than technology. In this webinar, our experts outline why chatbots fail and explore what you need to consider to effectively leverage chatbots to deliver world-class experiences.

July 26, 2022 11 a.m. EST

Speakers

Abhinandan Jain

Chief Digital Officer, Startek
Venkatesh Krishnaswamy

Venkatesh Krishnaswamy

CCaaS Product Strategist, Dialpad

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