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Creating Efficiencies Through Process Automation

Creating Efficiencies Through Process Automation

Automation Anywhere research reveals that 57 percent of surveyed organizations expect to invest in RPA and intelligent automation over the next 12 months. In this panel discussion, we’ll:

  • Share case studies looking at the impact of simple and advanced automation initiatives
  • Explore automation trends and review technology adoption
  • Discuss best practices, brands’ real-world experiences and share success stories

February 9, 2023 11 a.m. EST

Register Now

Speaker

Abhinandan-Jain-light

Abhinandan Jain

Chief Digital Officer, Startek

Most Popular On-Demand Webinars

In association with

Role of Social Media in CX

Role of Social Media in CX

More than half the world’s population actively uses social media, demonstrating that brands cannot afford to overlook social in their CX strategy.  In this panel discussion we will explore the importance of social channels for brand visibility, customer engagement, and satisfaction, how to turn your data into insights, along with sharing with you the best practices to create better CX.

November 15, 2022 11 a.m. EST

Speakers

Abhinandan Jain

Chief Digital Officer, Startek
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Guillaume Calot

Global Vice President - API Partners, Vonage
In association with

Transforming Agent Experience

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Agent Experience has taken a leap and it plays an eminent role in customer experience strategy. Yet agents face challenges in contact centers. Empowering agents is the key to retention and growth. Using the right tool and technology can make a big difference in enhancing CX.

Join our webinar on Transforming Agent Experience with Abhinandan Jain, Chief Digital Officer, Startek, and Marc Bernstein, CEO and Founder, Balto to discover how AI and automation can address these challenges for contact center agents to drive better outcomes for your business.

October 20, 2022 11:00 AM EST

Speakers

Abhinandan Jain

Chief Digital Officer, Startek
Marcs Headshot 2021

Marc Bernstein

CEO and Founder, Balto
In partnership with

HFS: 2022 CXO Research

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As the role of CXO becomes more integral in delivering a positive customer experience through their journey and ensuring data security, this webinar highlights the findings from CXO 2022 research on some crucial questions:

  • What are the greatest risks for brands in developing a new or enhanced CX strategy?
  • What are the biggest impediments in delivering a smooth CX?
  • Which are most important to driving brand differentiation with CX?
  • And much more…

 

September 22, 2022 11:00 AM EST

Speaker

Melissa

Melissa O'Brien

Research and Operations Leader, HFS Research

Improving CX in Contact Centers through Next-Gen Analytics and Insights

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Globally, enterprises are doubling down on customer experience (CX) as a key lever to build market differentiation. With increasing focus on digital CX, analytics has emerged as a lynchpin for enterprises’ digital transformation strategies.

In this webinar, we look at best practices for an effective next-generation analytics strategy and how to maximize the impact of transformation initiatives. We also look at the future of analytics and the way forward for enterprises to drive the adoption of next-generation analytics solutions.

September 14, 2022 11:00 AM EST

Speaker

Sharang Sharma

Sharang Sharma

Practice Director, Everest Group

In association with

Empathy: The Essential Ingredient for Customer Engagement

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To succeed in a digital-first world, brands must create human-like digital experiences and seamlessly connect automated and live agent experiences.
In this session, we explore how human-centric design paired with AI reduces customer and agent effort to deliver cost savings and customer satisfaction.

August 25, 2022 11:00 AM EST

Speakers

Abhinandan Jain

Chief Digital Officer, Startek
Faheem Ahmed

Faheem Ahmed

Head of Industry Strategy, Genesys
In partnership with

Chatbots for Customer Service Automation

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Chatbots have revolutionized customer experience (CX) delivery across all sectors. But effective chatbot deployments are about more than technology. In this webinar, our experts outline why chatbots fail and explore what you need to consider to effectively leverage chatbots to deliver world-class experiences.

July 26, 2022 11 a.m. EST

Speakers

Abhinandan Jain

Chief Digital Officer, Startek
Venkatesh Krishnaswamy

Venkatesh Krishnaswamy

CCaaS Product Strategist, Dialpad

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