Case Studies

Startek secured fraud-free onboarding for a global mobility leader with expert document verification 

Startek reduced onboarding fraud and ensured compliance with high-accuracy document verification for a global mobility leader.

Feb 2026

Boosting telecom support with precision coaching

Discover how Startek helped a global telecom provider increase NPS, SL achievement and quality scores through precision coaching.

Feb 2026

Case Study: PNB-BFSI 2025

See how Startek reduced banking AHT by 20% using tailored IVR authentication, improving security, cutting agent effort, and boosting CSAT by 36%.

Dec 2025

Digital transformation delivers 34% call deflection for leading Australian energy distributor 

Startek redefined AI-powered customer support for a global electronics brand using Gen AI KMS—cutting AHT, lowering DSAT, and scaling service efficiently.

Sep 2025

Startek empowered a leading telecom provider to boost CSAT and NPS with AI-powered coaching 

See how Startek helped a leading US telecom provider improve CSAT to 94.41% and QA scores using AI-powered agent coaching.

Sep 2025

Startek® Analytics improved QoS by 6% and cut Customer Effort Scores by 20% for a leading South African ICT provider

See how Startek Interaction Analytics helped a leading South African ICT provider improve Quality of Service Score by 6% and reduce Customer Effort Score by 20%.

Sep 2025