Blog
Self-service enhances the cable and media customer experience
Discover the latest self-service trends in cable and media and how they’re revolutionizing the cable and media customer experience
May 2023
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Technology unlocks CX success in travel and hospitality
Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top
May 2023
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Five ways to strengthen and recession-proof your CX strategy
Learn how to maintain quality CX during a recession with limited resources, leveraging technology and a robust CX strategy
May 2023
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How augmented reality enhances the retail customer experience
Read the blog to discover why augmented reality is playing an essential role in enhancing retail customer experience
May 2023
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Building a multilingual CX strategy
Having a multilingual CX strategy is crucial for global success. Our blog discusses the benefits and challenges of developing one
May 2023
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Transforming CX with contact center knowledge management
The article outlines the benefits of knowledge management for enhanced customer experience
May 2023
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Startek wins Silver Stevie® Award in the 2023 American Business Awards®
Customer experience management leader recognized for delivering measurable benefits for agents and customers
May 2023
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Enhancing customer service through conversational AI
The blog covers conversational AI, including its types, functionality and impact on enhancing brand CX
April 2023
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A bold new chapter for the Startek® brand
The power of positive experiences and the role of stakeholders in the brand's long-term success is brought to life in the new Startek logo.
April 2023
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Deliver better CX with Contact Center as a Service (CCaaS)
Learn about the benefits of CCaaS and the key features that businesses can customize to meet their specific needs.
April 2023
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How technology is disrupting CX in the hospitality industry
Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.
April 2023
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The impact of AI on CX in telecom
Learn how AI is having a positive impact on the telecommunications industry by reducing customer friction, increasing engagement and retention and creating new revenue streams.
April 2023
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Startek® unveils new brand identity built on the power of connection
New visual identity fully integrates Aegis into the Startek brand and sets out company’s mission to employ digital-first solutions to deliver CX excellence
April 2023
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Startek wins Bronze Stevie® Award in 2023 Asia-Pacific Stevie Awards
This recognition reiterates the company’s unwavering commitment to exceptional customer experience
April 2023
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Startek named Outsource Partner of the Year at 2023 Excellence in Customer Service Awards
Global Customer Experience (CX) solutions provider, Honored for Transforming the Industry with Innovative Solutions and Unwavering Dedication to Service Excellence
April 2023
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Startek recognized by Comparably for Best Global Culture and Best HR Teams
Accolades reflect ongoing commitment to ensuring a vibrant workplace for all associates
April 2023
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Startek® wins India’s Best Workplaces in Diversity, Equity & Inclusion™ – Top 5 Award by Great Place to Work for the second consecutive year
Startek was also recognized as one of India’s Best Workplaces™ for Women 2022 - Top 50
March 2023
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Startek® wins silver and bronze Stevie® Awards in 2023 Stevie Awards for Sales & Customer Service
Global CX solutions provider recognized for exceptional customer service and innovative use of technology
March 2023
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Startek® offers mental health support app to new mothers as part of diversity, equity and inclusion initiatives
MamaLift postpartum mental health support program made available to U.S.-based postpartum associates
March 2023
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Telecom 2023: Five trends shaping customer experience
Learn how top telecom providers are enhancing CX through automation, AI, ML and personalization.
February 2023
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Startek® named on IAOP® Global Outsourcing 100 list
This recognition reinforces the company's dedication and commitment to offering the highest level of service in the outsourcing industry
February 2023
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Optimizing call volumes for improved retail customer experience
How can retail manage call volumes and improve CX with technology and analytics?
February 2023
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How social media improves CX in travel and hospitality
Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness
February 2023
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Startek® recognized as one of the best companies for Diversity by Comparably
The award acknowledges Startek organization’s dedication to achieving excellence in corporate culture and leadership
February 2023
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Differentiating through digital customer experience in telecom
Explore how AI and data analytics can improve CX in telecom
January 2023
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Contact center best practice: How to improve agent experience
Explore the importance of agent experience and how to improve it for better customer experience
January 2023
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Omnichannel contact center: 5 steps to world-class CX
Learn how to build an omnichannel contact centre for a world-class CX
December 2022
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Startek Named Leader in Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022
Startek recognized as a Leader in Social Media CX Services and Work From Home Services
October 2022
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Startek® named leader in U.S. ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022
Startek Recognized as a Leader in Social Media CX Services and Rising Star in both AI and Analytics and Work From Home Services in U.S. ISG Provider...
October 2022
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Startek® recognized as leading digital transformation solutions provider at Future Enterprise Awards 2022
Recognized with the Best Customer Experience award in the Managed Digital Transformation Providers Category
October 2022
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Startek® global capabilities recognized by Everest Group
Recognized by Everest Group amongst 14 providers with the capabilities necessary to effectively support global CX delivery
September 2022
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Startek® realizes benefits of investment in people, process and infrastructure
Strategic investments in people, process and infrastructure create a springboard for sustained growth
September 2022
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The impact of social media on customer experience
Discover the importance of social media for brands and ways to improve CX with it
August 2022
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How call center analytics can improve agent productivity and customer experience
Learn how to leverage call center analytics to improve customer satisfaction and agent productivity
August 2022
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How automation benefits your call center
Uncover what call center automation is, the types of automation available, key benefits and why automation is a perfect fit for call centers in today’s digital-first world
August 2022
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Startek® wins silver and bronze Stevie Awards in 2022 Stevie Awards for great employers
Recognized for its commendable diversity and inclusion initiatives and programs that foster community and allyship among employees
August 2022
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Automated content moderation – here’s how it helps brands
Learn why brands must moderate third-party content to promote trust and safety
August 2022
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Top 5 customer experience (CX) trends in 2022
Learn about the top 5 CX trends that brands must keep pace with in 2022
August 2022
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Startek® expands product platform to enhance employee experience for stronger customer engagement
Announced the launch of Startek Agent AI, a modular platform combining solutions to enhance employee experience (EX) and deliver a superior CX
July 2022
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Manage holiday season ramp up: call center best practices
Learn about the six priorities for a successful call center holiday ramp up
July 2022
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Four technology-led trends shaping the future of retail experience
Learn about the new technologies that are driving changes in consumer behavior in retail
July 2022
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CX optimization: Act now to protect your brand in a recession
CX optimization in an economic downturn: 5 steps to success
July 2022
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Startek® named winner of Comparably Award for best CEOs for diversity
Startek Global CEO, Bharat Rao has been recognized for the company’s ongoing commitment to diversity and inclusion practices
July 2022
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How work-at-home solutions deliver CX benefits
Learn how to ensure that work-at-home benefits your CX delivery
July 2022
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Startek® recognized among India’s Best Companies to Work for 2022 by Great Place to Work® Institute
Recognized as one of India’s Best Companies to Work for 2022 - Top 100 by Great Place to Work® Institute for the second consecutive year
June 2022
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Startek® partners with Genesys for advanced experience orchestration capabilities
Startek will combine human-centered AI and its 43,000 agents with Genesys technology to enable businesses to orchestrate flexible and scalable CX
June 2022
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Pride Month: Celebrating Diversity & Inclusion
Learn how to make the workplace a safe space
June 2022
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Why your call center needs speech analytics
The blog discusses how call center speech analytics can help brands mine valuable data from voice conversations to enhance the customer experience.
May 2022
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Startek® wins bronze Stevie at 2022 American Business Awards for its innovative cloud platform
Recognized for the successful deployment of its innovative cloud-based offering
May 2022
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Revolutionizing the customer experience in today’s business world
“We see our customers as invited guests to a party, and we are the hosts,” explains Jeff Bezos, Amazon founder and executive chairman. “It’s our job each...
April 2022
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Startek®partners with AI-powered noise cancellation solutions leader Krisp to enhance agent and customer experience
Denver, CO – April 12, 2022- Startek (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has entered into a partnership with Krisp,...
April 2022
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Startek® India is great place to work-certified™ for the second consecutive year
Greenwood Village, CO and Mumbai, India- April 5, 2022– Startek (NYSE: SRT), a global customer experience (CX) solutions provider, today announced that it has been Great Place...
April 2022
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Startek® strengthens leadership team, continuing investment in business-wide transformation
Bharat Rao, president, Startek promoted to Global CEO driving forward rapid-growth plans Ronald Gillette joins Startek as Strategic Advisor and Head of Business Transformation, optimizing CX delivery...
February 2022
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Frost & Sullivan recognizes Startek® with Americas New Product Innovation Award
Recognized for creating a seamless and effortless customer experience (CX) cloud solution built on advanced AI capabilities Advanced CX solutions bring flexibility and scalability to improve customer...
January 2022
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Startek® Cloud and digital innovation honored at the International Innovation Awards 2021
Greenwood Village, Colorado and Kuala Lumpur, Malaysia – January 10, 2022 – Startek (NYSE: SRT) (the “Company”), a global provider of customer experience management solutions, has been...
January 2022
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Startek® strengthens leadership team with new executive appointments
Appointment of Abhinandan Jain as Chief Digital Officer to spearhead digital innovations and growth Appointment of Rebecca Gautrey as Chief Marketing Officer to drive go-to-market and brand...
November 2021
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Startek® wins Frost & Sullivan’s 2021 India market leadership award
Greenwood Village, Colorado and Mumbai, India – October 26, 2021 – Startek® (NYSE: SRT) (the “Company”), a global provider of customer experience management solutions, has been recognized...
October 2021
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Startek® announces new executive appointments
Appointment of Bharat Rao as President to support business transformation & reorganize strategic priorities Appointment of Vivek Sharma as Chief Revenue Officer to drive expansion & strengthen...
October 2021
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Startek® to hire 300 CX specialists in its Makati, Philippines campus
Greenwood Village, Colorado and Manila, Philippines – September 10, 2021– Startek® (NYSE: SRT) (the “Company”), a global provider of customer experience management solutions, announced that it is...
September 2021
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Startek® digital-first CX engagement recognized by IAOP for Excellence in Strategic Partnerships
Greenwood Village, Colorado, and Mumbai, India – September 02, 2021– Startek® (NYSE: SRT), a global provider of customer experience management solutions, has been recognized by IAOP®, the...
September 2021
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#BreakTheBias: Celebrating International Women’s Day
In 2021 a record number of women ran Fortune 500 companies. While this headline is something to celebrate, dig deeper and it’s clear to see that women...
August 2021
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Startek® announces collaboration with Automation Anywhere to strengthen its robotic process automation capabilities
Greenwood Village, Colorado, and Mumbai, India – July 08, 2021– Startek® (NYSE: SRT), a global provider of customer experience management solutions, announced a strategic collaboration with Automation...
July 2021
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Startek® wins Stevie® award for its innovation in digital and cloud platform
Greenwood Village, Colorado, and Mumbai, India – June 08, 2021– Startek® (NYSE: SRT), a global provider of customer experience management solutions, has been awarded a Silver Stevie®...
June 2021
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Startek® offers its BPO campus for use as COVID-19 vaccination clinic
Greenwood Village, Colorado, – April 21, 2021– Startek® (NYSE: SRT), a global provider of customer experience management solutions, has helped speed up the vaccine distribution process by...
April 2021
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Startek® wins Stevie® award for sales & customer service
Greenwood Village, Colorado and Mumbai, India – March 17, 2021– Startek (NYSE: SRT), a global provider of customer experience management solutions, has been honored with a Bronze...
March 2021
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Startek® makes strategic minority investment in CSS Corp to accelerate digital investments
Startek acquires ~26% indirect beneficial interest in CSS Corp; has option to acquire majority stake. Investment provides entry into the fast-growing technology support segment and leverage leading...
February 2021
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Startek® recognized amongst HR Asia’s ‘Best Companies to Work for in Asia 2020’
Acknowledged as one of the Best Companies to Work for in Malaysia and the Philippines, where Startek employs over 8,000 people across six campuses Greenwood Village, Colorado...
February 2021
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Startek® recognized with HR excellence award by SHRM India
Greenwood Village, Colorado and Mumbai, India – February 10, 2021 Startek® (NYSE: SRT)- a global provider of customer experience management solutions, is recognized by the Society for...
February 2021
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Startek® is the employer of choice at the Australian Business Awards 2020
GREENWOOD VILLAGE, Colo. & MELBOURNE, Australia--Nov. 18, 2020–Startek® (NYSE: SRT), a global provider of customer experience management solutions, has been recognized as an ‘Employer of Choice’ (EOC)...
November 2020
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Startek® recognized as a leader in the IAOP global outsourcing 2020
Sustained Excellence as a leader for the last 10 consecutive years GREENWOOD VILLAGE, Colo. & MUMBAI, India – Apr. 15, 2020— Startek® (NYSE: SRT), a global provider...
April 2020
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