Deliver human-like automated conversations with Startek® Conversational AI
Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.
By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.
The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.
Startek® Conversational AI
Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.
- Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
- Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
- Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
- Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
- Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls
Features
Deliver instant, 24/7 service at scale.
Contain contacts in automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Increase cross and upselling opportunities
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Startek® robotic process automation
Harness the power of bots to automate routine and repetitive tasks to streamline business processes
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Insights
Press releases
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
April 2025
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Omnichannel support in energy & utilities BPO: Meeting customer expectations
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
April 2025
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Startek® South Africa honored with Best Employer Brand Award at the South Africa Leadership Awards 2025
Startek® South Africa proudly receives the Best Employer Brand Award 2025 at the South Africa Leadership Awards, celebrating excellence in HR leadership.
April 2025
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Omnichannel contact center software: Everything you need to know
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
April 2025
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Startek® Australia recognized as a 5-Star Employer of Choice 2025 by HRD for third consecutive year
In Q1 2025, Startek® earned three Comparably awards, showcasing its commitment to a positive company outlook, empowering women, and fostering diversity.
April 2025
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Customer experience in financial services: What you need to know
Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!
March 2025
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Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
March 2025
Read more