Deliver human-like automated conversations with Startek® Conversational AI

Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.

By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.

The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.

 

Startek® Conversational AI

Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.

  • Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
  • Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
  • Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
  • Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
  • Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls

Features

Deliver instant, 24/7 service at scale.

Contain contacts in automated channels
Contain contacts in automated channels
Deflect live interactions to automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Enhance CX across connected channels
Increase cross and upselling opportunities
Increase cross and upselling opportunities

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Insights

Blog

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Transforming CX with contact center knowledge management

The article outlines the benefits of knowledge management for enhanced customer experience.

March 2024

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Guides & whitepapers

Empowering contact center heroes ebook
Empowering contact center heroes

Gen AI revolutionizes customer service by enhancing agent productivity and CX. Learn about its transformative power in our eBook.

March 2024

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Blog

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Optimizing call volumes for improved retail customer experience

Improve the retail customer experience by reducing long hold times and decreasing abandoned calls to drive customer engagement and retention

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Press releases

Comparably award wins by Startek
Startek® wins three Comparably Best Places to Work awards 

Startek® awarded 3 Comparably honors: Best Places to Work, including Best Company Outlook & Global Culture.

March 2024

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Blog

call center agent referring to a training manual
Boost customer experience with call center coaching

Learn how call center coaching shapes perceptions and fosters excellence in customer service.

March 2024

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Blog

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Differentiating through digital customer experience in Telecoms

Explore how AI and data analytics can improve CX in telecom.

March 2024

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Blog

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How automated quality management supports contact centers

Discover why automated quality management is vital for maximizing contact center performance.

March 2024

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