Deliver human-like automated conversations with Startek® Conversational AI
Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.
By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.
The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.
Startek® Conversational AI
Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.
- Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
- Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
- Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
- Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
- Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls
Features
Deliver instant, 24/7 service at scale.
Contain contacts in automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Increase cross and upselling opportunities
Explore more solutions
Startek® robotic process automation
Harness the power of bots to automate routine and repetitive tasks to streamline business processes
Learn more
Insights
Blog
Generative AI vs predictive AI: which is right for you?
Explore the differences between Generative AI and Predictive AI. Discover which AI strategy suits your business needs. Startek offers expert AI solutions.
September 2024
Read moreBlog
Conversational AI in retail: boost sales and efficiency
Discover how conversational AI in retail enhances customer experience, boosts sales, and streamlines operations. Learn benefits and implementation strategies.
September 2024
Read morePress releases
Startek® India honored with ‘HR Excellence Award for Excellence in Line of Business Strategy’ by BW People and BW Businessworld
Startek India wins the HR Excellence Award for Business Strategy by BW People & BW Businessworld.
September 2024
Read morePress releases
Startek® honored with 4 prestigious Stevie® Awards for Great Employers 2024
Startek® wins 4 Stevie® Awards for 2024, showcasing excellence in leadership, culture, and diversity.
September 2024
Read moreBlog
AI call centers: transform your customer experience with AI
Discover how the AI call center is transforming customer service. Explore the benefits of AI call center software for improved efficiency, and personalization.
September 2024
Read moreBlog
Startek Agent AI® delivers superior Customer Experience. Startek® provides industry-leading NPS and AHT enhancements with PixieBrix
Startek provides industry-leading NPS by partnering with PixieBrix to deliver embedded, contextual guidance for agents across the globe.
August 2024
Read moreBlog
Generative AI in banking: Exploring transformative solutions
Explore the role of generative AI in banking and finance to deliver personalized experiences, and revolutionize customer insights, engagement, and offerings.
August 2024
Read more