Deliver human-like automated conversations with Startek® Conversational AI

Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.

By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.

The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.

Startek® Conversational AI

Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.

  • Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
  • Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
  • Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
  • Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
  • Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls

Features

Deliver instant, 24/7 service at scale.

Contain contacts in automated channels
Contain contacts in automated channels
Deflect live interactions to automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Enhance CX across connected channels
Increase cross and upselling opportunities
Increase cross and upselling opportunities

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Insights

Press releases

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Startek® shines at the Stevie Awards, receiving multiple honors for exceptional employment practices 

Startek® receives multiple Stevie awards for excellence in leadership, diversity & remote workforce management.

October 2023

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Blog

multicultural group of people at the workplace
From answering calls to shaping careers: My Startek® adventure

In this blog, we look at Nelly's Startek journey from agent to Talent Acquisition Manager.

September 2023

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Press releases

GPTW - Best Workplaces for Woman - India 1
Startek® named India’s Best Workplaces for Women 2023 (Large): Top 10 by Great Place To Work 

This accolade enforces Startek® commitment to foster an inclusive & empowering workplace for women. 

September 2023

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Blog

Call center agents using gamification at work
How call center gamification improves agent productivity 

Learn how call center gamification improves agent productivity and increases customer satisfaction.

September 2023

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Blog

a group of diverse cultured people at work
Rising through the ranks: My path to success

Discover Hang Ho's journey from call center agent in 2017 to present day Operations Manager in Australia.

September 2023

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Press releases

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Startek® Honduras celebrates dual workplace engagement achievements 

Awards of Happiness®, RRHH Digital and ALCEB commend the company’s inclusivity and leadership.

September 2023

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Guides & whitepapers

Startek Gamification whitepaper cover
Playing to win: Transforming agent experience with gamification

Get insights on the benefits, challenges and strategies for implementing gamification in customer experience.

September 2023

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