Deliver human-like automated conversations with Startek® Conversational AI

Automate routine tasks to deliver fast, 24/7 service, deflecting calls from voice-based channels and improving customer satisfaction.

By leveraging artificial intelligence (AI), conversational AI enables your customers to have human-like conversations with self-service tools including chatbots and automated messaging solutions.

The combination of natural language processing (NLP) and machine learning algorithms enables conversational AI-based solutions to understand your customer’s intent and deliver a relevant and conversational response in a scalable solution.

 

Startek® Conversational AI

Startek® Conversational AI automates high-volume interactions and routine inquiries to eliminate wait times, driving cost efficiencies and increasing customer satisfaction.

  • Effortless automation – through human-like interactions, your customers can instantly access intuitive support for bill payments, password resets, order status inquiries, device set up and more
  • Personalized, 24/7 support – Staffing a contact center 24/7 may not be cost-effective but automated solutions make it possible for your brand to be there for your customers around the clock
  • Seamless escalations – automation can contain the majority of common queries but sometimes only a live agent can offer the required support. If the AI is unable to answer the query, Startek Conversational AI seamlessly transfers the customer and their interaction history to a live agent
  • Multilingual support – voice and chatbots can be trained to respond to customers in their preferred language, enhancing the customer experience without the investment in native-speaking live agents
  • Easy integrations – Startek Conversational AI can be integrated across communication channels, including social media, text messages, websites, email and voice calls

Features

Deliver instant, 24/7 service at scale.

Contain contacts in automated channels
Contain contacts in automated channels
Deflect live interactions to automated channels
Deflect live interactions to automated channels
Enhance CX across connected channels
Enhance CX across connected channels
Increase cross and upselling opportunities
Increase cross and upselling opportunities

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Insights

Case studies

Telkom tower SA
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23% 

Telkom, South Africa's ICT leader, partners with Startek® to boost customer service excellence, offering end-to-end solutions, fiber, mobile, and IT services.

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Are human-centric experiences possible with Gen AI? We think so! 

Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.

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Chatbot vs. conversational AI: Key differences, types and examples

Conversational AI vs Chatbot: Understand the differences, types, and examples of these solutions. Improve your customer experience with the right AI technology.

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Press releases

Startek IAOP 100 June 2024
Startek® recognized on 2024 IAOP Global Outsourcing 100® list 

Startek® is proud to be named on the 2024 IAOP Global Outsourcing 100® list for excellence in CX solutions.

June 2024

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Press releases

Stevie award for favourite product 2024
Startek® wins 2024 People’s Choice Stevie® award for Favorite New Products 

Startek® wins 2024 People's Choice Stevie® for Favorite New Product in AI – Other category at The ABAs®.

June 2024

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