Startek^® omnichannel contact center

Deliver world-class CX across channels with Startek® Omnichannel Contact Center

Scalable, personalized experiences across voice and non-voice channels to engage and retain your customers.

Today’s customers want fast, flexible service and they want it on the channel of their choice. Omnichannel contact center technology gives brands the solution they need to drive customer experience to the next level by facilitating seamless connections across voice, email, chat and social media channels.

By providing customers with a consistent experience, regardless of the channel they choose, omnichannel contact center technology improves customer satisfaction, loyalty and engagement.

 

Startek^® Omnichannel Contact Center

Startek^® Omnichannel Contact Center is a Contact Center as a Service (CCaas) solution that enables brands to deliver unique, personalized experiences on a scalable platform designed to grow with your business needs.

• Inbound customer support – route callers to bots or live agents as appropriate for fast, effective support
• Skills-based routing - ensure callers reach the agent best placed to meet their needs every time
• Call-backs – improve responding to customers at the time that suits them
• Outbound calling – leverage dialers to boost productivity and guard against compliance missteps
• Web chat – proactively interact with to engage them in the moment
• Messaging – interact with your customers at their convenience
• Social channels – meet customers on their preferred social network