Enhance the agent experience for a better end-to-end customer experience with Startek

Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).

Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?

But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?

Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.

 

Startek® Gamification

Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.

More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.

A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.

Features

Expand agent expertise through personalized microlearning
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Increase interaction between leaders and their teams

Impact

10%

reduction in average handle time (AHT)

10%

increase in first contact resolution (FCR)

5%

increase in first contact resolution (FCR)

Explore more solutions

Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

Learn more
Call center leader discussing insights from interaction analytics
Startek® interaction analytics

Reveal the insights hidden in your unstructured data

Learn more
A woman agent using Startek cloud application for customer interaction from the comfort of home
Startek® cloud

Enable teams to work efficiently and securely across geographies

Learn more

Insights

Blog

What is Conversational AI in healthcare: benefits and use cases
What is Conversational AI in healthcare: benefits and use cases

Unlock the potential of Conversational AI in healthcare for improved patient outcomes. Discover the benefits and challenges of healthcare conversational AI.

May 2024

Read more

Press releases

Customer experience agent using AI to resolve a query
Startek® launches Generative AI platform to empower agents and enhance customer experience 

Bridging empathy and efficiency: Startek® Generative AI equips agents to address customer needs with precision, empowering them to deliver exceptional experiences 

May 2024

Read more

Blog

Happy customer receiving excellent digital customer service
Emerging digital customer experience trends in 2024

Discover the essence of Digital Customer Experience (DCX) in our latest blog! Explore the pivotal role of online interactions in crafting memorable journeys for your customers.

May 2024

Read more

Blog

How to improve call center customer service: Top 15 proven tips
How to improve call center customer service: Top 15 proven tips

Effective tips for enhancing call center customer service. Learn how to improve call center customer service, streamline operations, and boost productivity.

May 2024

Read more

Blog

Generative AI in customer experience
Generative AI customer experience: Benefits, challenges and 8 key tips

Generative AI customer experience is the process of advancing customer personalized interactions, and engagements. Explore benefits and tips to implement it.

May 2024

Read more

Press releases

a group of happy people celebrating an award win
Startek® receives prestigious accolades at World HRD Congress in the Philippines

Startek® was honored with a total of five awards at the World HRD Congress

April 2024

Read more

Blog

Contact center agent using latest tech to deliver an optimized customer experience
Contact center optimization: How to maximize performance in 2024

Boost agent performance and improve customer experience! Startek solutions empower your contact center's success.

April 2024

Read more
View all

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.