Enhance the agent experience for a better end-to-end customer experience with Startek

Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).

Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?

But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?

Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.

 

Startek® Gamification

Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.

More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.

A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.

Features

Expand agent expertise through personalized microlearning
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Increase interaction between leaders and their teams

Impact

10%

reduction in average handle time (AHT)

10%

increase in first contact resolution (FCR)

5%

increase in first contact resolution (FCR)

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Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

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Startek® interaction analytics

Reveal the insights hidden in your unstructured data

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Startek® cloud

Enable teams to work efficiently and securely across geographies

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Insights

Blog

happy call center agent working in a multichannel contact center
Multichannel contact center: The key to streamlined customer interactions

Deliver seamless customer support across all channels with a multichannel contact center solution. Learn more about its benefits and how to implement it.

April 2024

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Press releases

bronze stevie banner
Startek® wins Bronze Stevie® Award for Innovations in Customer Service Technology 

The Stevie® award accolade recognizes the company’s role in pioneering technology-driven solutions to enhance customer service experiences. 

April 2024

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Press releases

HRD Australia 2024 banner
Startek® named 5-Star Employer of Choice in Australia for second consecutive year 

The Employer of Choice award recognizes organizations that excel in creating exceptional workplace environments.

April 2024

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Blog

Happy call center agent addressing customer
Understanding advanced call center technologies

Transform customer service! Explore advanced call center technologies AI, omnichannel support & speech analytics. Boost efficiency, reduce costs & improve CX.

April 2024

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Blog

CCaaS based call center agent
Deliver better CX with Contact Center as a Service (CCaaS)

Learn about the benefits of CCaaS and the key features that businesses can customize to meet their specific needs.

April 2024

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Blog

Group of young multicultural call center agents
Why your business needs multilingual customer support

In our global marketplace, multilingual customer support is essential for fostering trust, loyalty, and seamless expansion into new markets.

April 2024

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Blog

A group of people having a meeting at work
Transforming CX with contact center knowledge management

The article outlines the benefits of knowledge management for enhanced customer experience.

March 2024

Read more
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