Enhance the agent experience for a better end-to-end customer experience with Startek® Gamification
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in customer satisfaction (CSAT)
Explore more solutions
Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
Learn more
Insights
Blog
Self-service enhances the cable and media customer experience
Discover the latest self-service trends in cable and media and how they’re revolutionizing the cable and media customer experience
May 2023
Read moreBlog
Technology unlocks CX success in travel and hospitality
Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top
May 2023
Read moreBlog
Five ways to strengthen and recession-proof your CX strategy
Learn how to maintain quality CX during a recession with limited resources, leveraging technology and a robust CX strategy
May 2023
Read moreBlog
How augmented reality enhances the retail customer experience
Read the blog to discover why augmented reality is playing an essential role in enhancing retail customer experience
May 2023
Read moreBlog
Building a multilingual CX strategy
Having a multilingual CX strategy is crucial for global success. Our blog discusses the benefits and challenges of developing one
May 2023
Read moreBlog
Transforming CX with contact center knowledge management
The article outlines the benefits of knowledge management for enhanced customer experience
May 2023
Read more