Enhance the agent experience for a better end-to-end customer experience with Startek
Combine Voice of the Customer (VoC) insights with customer and agent interaction data to gamify the agent experience, driving agent engagement, improving agent performance and delivering a superior customer experience (CX).
Startek® enables brands to understand the end-to-end customer journey by combining VoC data with customer and agent interaction data. Best-loved brands are built on world-class CX. But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
But how do you know where to focus your effort? And how do you replicate the behaviors of your best agents across your whole team?
Together, these insights provide visibility across the customer journey. By combining customer and agent touch points and correlating this information with customer insights, behaviors that drive desired customer outcomes are identified. Gamification focuses agent effort on the actions with the most impact, enhancing both the agent and customer experience.
Startek® Gamification
Startek Gamification connects data across contact center metrics to identify agent behaviors and employs AI to provide insights on agent performance. A real-time view of individual performance drives employee engagement while gamification modules drive desired behaviors, leading to operational efficiencies.
More than just another visualization or gamification app, Startek Gamification is a performance management platform that uses data science to combine data visualization, behavior science and gamification.
A global CX solutions provider with 30 years’ expertise, Startek powers more than 500 million customer interactions every year. By combining our deep understanding of customer needs across industries with customer and agent data, brands can drive the agent behaviors that lead to the most positive customer outcomes.
Features
Expand agent expertise through personalized microlearning
Build an engaging, high-performance culture in both remote and onsite teams
Deliver in-the-moment feedback for better outcomes
Increase interaction between leaders and their teams
Impact
10%
reduction in average handle time (AHT)
10%
increase in first contact resolution (FCR)
5%
increase in first contact resolution (FCR)
Explore more solutions
Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
Learn more
Insights
Blog
Implementing Generative AI in customer service and ten use cases
Generative AI customer service for enhanced productivity, personalized interactions, and automated troubleshooting. Discover its benefits and 10 use cases now!
July 2024
Read moreBlog
Call center monitoring: enhance your customer satisfaction
Essential strategies for call center monitoring to enhance efficiency and customer satisfaction. Learn effective ways for better performance management.
July 2024
Read morePress releases
Startek® Honduras earns Great Place To Work® Certification for 2024-25
The Great Place To Work® Certification™certification underscores Startek Honduras' exceptional workplace culture.
July 2024
Read moreBlog
Contact center intelligence – Benefits, features and use cases
Improve customer experience and operations with Contact Center Intelligence. Learn about AI-driven features and implementation best practices.
July 2024
Read moreCase studies
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23%
Telkom, South Africa's ICT leader, partners with Startek® to boost customer service excellence, offering end-to-end solutions, fiber, mobile, and IT services.
July 2024
Read moreBlog
Are human-centric experiences possible with Gen AI? We think so!
Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.
July 2024
Read moreBlog
Chatbot vs. conversational AI: Key differences, types and examples
Conversational AI vs Chatbot: Understand the differences, types, and examples of these solutions. Improve your customer experience with the right AI technology.
July 2024
Read more