Solutions that engage, upskill and retain agents

From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity

Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.

Agent experience and effectiveness solutions

Agents learning and enjoying from call center gamification
Startek® gamification

Enhance the agent experience for a better end-to-end customer experience

Learn more
Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

Learn more
Happy agents in Africa working in a modern call center
Startek® agent assist

Empower agents with in-the-moment support across voice and non-voice channels

Learn more
A call center leader coaching the newly hired agent
Startek® knowledge management

Preserve institutional knowledge and share agent expertise

Learn more

Why Startek®?

Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.

Read more

Insights

Blog

What is Conversational AI in healthcare: benefits and use cases
What is Conversational AI in healthcare: benefits and use cases

Unlock the potential of Conversational AI in healthcare for improved patient outcomes. Discover the benefits and challenges of healthcare conversational AI.

May 2024

Read more

Press releases

Customer experience agent using AI to resolve a query
Startek® launches Generative AI platform to empower agents and enhance customer experience 

Bridging empathy and efficiency: Startek® Generative AI equips agents to address customer needs with precision, empowering them to deliver exceptional experiences 

May 2024

Read more

Blog

Happy customer receiving excellent digital customer service
Emerging digital customer experience trends in 2024

Discover the essence of Digital Customer Experience (DCX) in our latest blog! Explore the pivotal role of online interactions in crafting memorable journeys for your customers.

May 2024

Read more

Blog

How to improve call center customer service: Top 15 proven tips
How to improve call center customer service: Top 15 proven tips

Effective tips for enhancing call center customer service. Learn how to improve call center customer service, streamline operations, and boost productivity.

May 2024

Read more

Blog

Generative AI in customer experience
Generative AI customer experience: Benefits, challenges and 8 key tips

Generative AI customer experience is the process of advancing customer personalized interactions, and engagements. Explore benefits and tips to implement it.

May 2024

Read more

Press releases

a group of happy people celebrating an award win
Startek® receives prestigious accolades at World HRD Congress in the Philippines

Startek® was honored with a total of five awards at the World HRD Congress

April 2024

Read more

Blog

Contact center agent using latest tech to deliver an optimized customer experience
Contact center optimization: How to maximize performance in 2024

Boost agent performance and improve customer experience! Startek solutions empower your contact center's success.

April 2024

Read more
View all

Explore more solutions

Elevate your CX with modular solutions designed to grow with your business needs

An agent filled with happiness utilizes cutting-edge contact center technology
Contact center technology
Read more
Call center leader discussing insights from interaction analytics
Insights and analytics
Read more
A customer using self-service solutions in a customer support app
Intelligent automation and self service
Read more

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.