Solutions that engage, upskill and retain agents

From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity

Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.

Agent experience and effectiveness solutions

Agents learning and enjoying from call center gamification
Startek® gamification

Enhance the agent experience for a better end-to-end customer experience

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Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

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Happy agents in Africa working in a modern call center
Startek® agent assist

Empower agents with in-the-moment support across voice and non-voice channels

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A call center leader coaching the newly hired agent
Startek® knowledge management

Preserve institutional knowledge and share agent expertise

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Why Startek®?

Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.

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Why Startek<sup>®</sup>?

Insights

Press releases

Comparably award wins by Startek
Startek® wins three Comparably Best Places to Work awards 

Startek® awarded 3 Comparably honors: Best Places to Work, including Best Company Outlook & Global Culture.

March 2024

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Blog

call center agent referring to a training manual
Boost customer experience with call center coaching

Learn how call center coaching shapes perceptions and fosters excellence in customer service.

March 2024

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Blog

A happy telecom customer interacting with a live customer support agent
Differentiating through digital customer experience in Telecoms

Explore how AI and data analytics can improve CX in telecom.

March 2024

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Blog

happy call center employee using aqm for her call
How automated quality management supports contact centers

Discover why automated quality management is vital for maximizing contact center performance.

March 2024

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Press releases

GPTW India Great place to work
Startek® honored with Great Place To Work® certification in India 

This highly prestigious certification underscores the company’s dedication to fostering a positive and inclusive workplace culture. 

March 2024

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Blog

Enthusiastic african call center agent
Community connections: How Startek® is driving change in South Africa 

This blog highlights the positive changes Startek® South Africa implemented to the customer service and experience industry.

February 2024

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Blog

Asian girl attending calls at a contact center
The role of knowledge management in customer service

Discover the importance of contact center knowledge management and how it improves customer service.

February 2024

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Explore more solutions

Elevate your CX with modular solutions designed to grow with your business needs

An agent filled with happiness utilizes cutting-edge contact center technology
Contact center technology
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Call center leader discussing insights from interaction analytics
Insights and analytics
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A customer using self-service solutions in a customer support app
Intelligent automation and self service
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