Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Blog
Implementing Generative AI in customer service and ten use cases
Generative AI customer service for enhanced productivity, personalized interactions, and automated troubleshooting. Discover its benefits and 10 use cases now!
July 2024
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Call center monitoring: enhance your customer satisfaction
Essential strategies for call center monitoring to enhance efficiency and customer satisfaction. Learn effective ways for better performance management.
July 2024
Read morePress releases
Startek® Honduras earns Great Place To Work® Certification for 2024-25
The Great Place To Work® Certification™certification underscores Startek Honduras' exceptional workplace culture.
July 2024
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Contact center intelligence – Benefits, features and use cases
Improve customer experience and operations with Contact Center Intelligence. Learn about AI-driven features and implementation best practices.
July 2024
Read moreCase studies
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23%
Telkom, South Africa's ICT leader, partners with Startek® to boost customer service excellence, offering end-to-end solutions, fiber, mobile, and IT services.
July 2024
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Are human-centric experiences possible with Gen AI? We think so!
Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.
July 2024
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Chatbot vs. conversational AI: Key differences, types and examples
Conversational AI vs Chatbot: Understand the differences, types, and examples of these solutions. Improve your customer experience with the right AI technology.
July 2024
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