Solutions that engage, upskill and retain agents

From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity

Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.

Agent experience and effectiveness solutions

Agents learning and enjoying from call center gamification
Startek® Gamification

Enhance the agent experience for a better end-to-end customer experience

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Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

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Happy agents in Africa working in a modern call center
Startek® agent assist

Empower agents with in-the-moment support across voice and non-voice channels

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A call center leader coaching the newly hired agent
Startek® knowledge management

Preserve institutional knowledge and share agent expertise

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Why Startek®?

Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.

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Insights

Press releases

office celebration
Startek® wins GOLD at BW People HR Excellence Awards 2025 for Equal Opportunity Employer

Startek wins Gold at BW People HR Excellence Awards 2025 for Equal Opportunity Employer, recognized for DEI leadership and inclusive workplace practices.

July 2025

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Case studies

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Startek empowered a leading telecom provider to boost CSAT and NPS with AI-powered coaching

Discover how Startek empowered a leading telecom provider to boost CSAT to 94.41% and NPS to 75.96% using AI-powered coaching and scalable training.

July 2025

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Press releases

gptw - startek india july 2025
Startek Recognized by Great Place To Work® India among India’s Best Companies To Work For 2025 

Startek recognized by Great Place To Work® India among India’s Best Companies To Work For 2025, reflecting its award-winning workplace culture and employee experience.

July 2025

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Blog

happy startek customer
Customer Experience Automation for E-commerce: Boosting conversions with AI

Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.

June 2025

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Press releases

cybersecurity awards - June 2025
Startek® recognized for cybersecurity excellence and innovation leadership in 2025

Startek wins CISO & Cyber Pioneers and Cyber Security Excellence Awards 2025 for leadership in enterprise security and secure-by-design CX innovation.

June 2025

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Blog

healthcare contact center agent
Open enrollment: Elevating customer experience through empowered support agents

Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.

June 2025

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Press releases

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Startek® recognized with 5 Comparably Awards for excellence across leadership, career growth and team performance 

Startek earns 5 Comparably Awards for 2025, recognized for career growth, leadership, and team excellence—driven by a people-first culture and talent strategy.

June 2025

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Explore more solutions

Elevate your CX with modular solutions designed to grow with your business needs

An agent filled with happiness utilizes cutting-edge contact center technology
Contact center technology
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Call center leader discussing insights from interaction analytics
Insights and analytics
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A customer using self-service solutions in a customer support app
Intelligent automation and self service
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