Solutions that engage, upskill and retain agents

From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity

Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.

Agent experience and effectiveness solutions

Startek® Gamification

Enhance the agent experience for a better end-to-end customer experience

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Startek® AI Coach

On-demand training and real-to-life simulations that fast-track agent learning

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Startek® Agent Assist

Empower agents with in-the-moment support across voice and non-voice channels

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Startek® Knowledge Management

Preserve institutional knowledge and share agent expertise

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Why Startek®?

Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.

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Insights

Blog

Self-service enhances the cable and media customer experience

Discover the latest self-service trends in cable and media and how they’re revolutionizing the cable and media customer experience

May 2023

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Blog

Technology unlocks CX success in travel and hospitality

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top

May 2023

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Blog

Five ways to strengthen and recession-proof your CX strategy

Learn how to maintain quality CX during a recession with limited resources, leveraging technology and a robust CX strategy

May 2023

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Blog

How augmented reality enhances the retail customer experience

Read the blog to discover why augmented reality is playing an essential role in enhancing retail customer experience

May 2023

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Blog

Building a multilingual CX strategy

Having a multilingual CX strategy is crucial for global success. Our blog discusses the benefits and challenges of developing one

May 2023

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Blog

Transforming CX with contact center knowledge management

The article outlines the benefits of knowledge management for enhanced customer experience

May 2023

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Explore more solutions

Elevate your CX with modular solutions designed to grow with your business needs

CX services
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CX strategy
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Contact center technology
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Intelligent automation and self service
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Insights and analytics
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