Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Blog
Echoes of leadership: My journey from agent to director
In this blog we discover Joseph's impressive Startek® journey from agent to Director.
December 2023
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Limitless potential: My career evolution at Startek®
Follow Uday's 17-year Startek® journey from call center agent to Senior Operations Manager.
November 2023
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Startek® named 2023 winner in the BIG Award for Business
Startek® Agent AI has been named New Product of the Year at the BIG Award for Business.
November 2023
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Switching gears: Driving towards my dreams
Follow Martin's inspiring career from driving trucks to becoming Senior Operations Manager at Startek® South Africa.
November 2023
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A WIN for associates: Supporting our heroes in need
This blog focuses on the Startek® Warriors In Need (WIN) program and how it benefits employees.
October 2023
Read moreCase studies
Digital transformation delivers 34% call deflection for Jemena
Download this case study to discover how our digital transformation efforts delivered a 34% call deflection for Jemena.
October 2023
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From agent to Country Head: Unfolding my success story
Follow Manolo's inspiring Startek® journey from agent to Honduras Country Head.
October 2023
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