Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Press releases
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
April 2025
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Omnichannel support in energy & utilities BPO: Meeting customer expectations
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
April 2025
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Startek® South Africa honored with Best Employer Brand Award at the South Africa Leadership Awards 2025
Startek® South Africa proudly receives the Best Employer Brand Award 2025 at the South Africa Leadership Awards, celebrating excellence in HR leadership.
April 2025
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Omnichannel contact center software: Everything you need to know
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
April 2025
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Startek® Australia recognized as a 5-Star Employer of Choice 2025 by HRD for third consecutive year
In Q1 2025, Startek® earned three Comparably awards, showcasing its commitment to a positive company outlook, empowering women, and fostering diversity.
April 2025
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Customer experience in financial services: What you need to know
Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!
March 2025
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Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
March 2025
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