Solutions that engage, upskill and retain agents
From gamification to knowledge management, agent experience and effectiveness solutions from Startek® drive agent engagement and boost productivity
Engaged agents stay in their roles longer, gain a deeper understanding of your brand and deliver a better experience to your customers. Modern agent experience and effectiveness tools from Startek onboard agents faster, improve their productivity and ensure accurate information is consistently delivered to customers.
Agent experience and effectiveness solutions
Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® agent assist
Empower agents with in-the-moment support across voice and non-voice channels
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Why Startek®?
Cited on the Global Outsourcing 100® list by the International Association of Outsourcing Professionals®, Startek manages 500 million customer interactions each year for leading brands across the globe. Our expertise, built on effectively engaging our 43,000 associates, ensures your teams are set up for success.
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Insights
Press releases
Startek® wins GOLD at BW People HR Excellence Awards 2025 for Equal Opportunity Employer
Startek wins Gold at BW People HR Excellence Awards 2025 for Equal Opportunity Employer, recognized for DEI leadership and inclusive workplace practices.
July 2025
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Startek empowered a leading telecom provider to boost CSAT and NPS with AI-powered coaching
Discover how Startek empowered a leading telecom provider to boost CSAT to 94.41% and NPS to 75.96% using AI-powered coaching and scalable training.
July 2025
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Startek Recognized by Great Place To Work® India among India’s Best Companies To Work For 2025
Startek recognized by Great Place To Work® India among India’s Best Companies To Work For 2025, reflecting its award-winning workplace culture and employee experience.
July 2025
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Customer Experience Automation for E-commerce: Boosting conversions with AI
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
June 2025
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Startek® recognized for cybersecurity excellence and innovation leadership in 2025
Startek wins CISO & Cyber Pioneers and Cyber Security Excellence Awards 2025 for leadership in enterprise security and secure-by-design CX innovation.
June 2025
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Open enrollment: Elevating customer experience through empowered support agents
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
June 2025
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Startek® recognized with 5 Comparably Awards for excellence across leadership, career growth and team performance
Startek earns 5 Comparably Awards for 2025, recognized for career growth, leadership, and team excellence—driven by a people-first culture and talent strategy.
June 2025
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