Digital natives revolutionized CX across banking and financial services and encouraged customers to question their relationship with traditional banking providers. Today’s banking customers want the best of all worlds, expecting simple transactions with intuitive digital solutions and live support to be readily available for more complex needs. At the same time, they want low fees and protection from cybercriminals.

Carefully planned customer journeys designed to meet low-complexity needs in low-cost channels while enabling escalation to live agents when needed are essential to attract and retain customers in banking and financial services.

Case studies

     Banking and financial services

    Improving CX with Startek® Interaction Analytics

    The challenge

    Our client, a top-five banking and financial services provider, needed to quickly ramp up support for customers. Government regulations required social distancing in response to COVID-19.

    The Startek® solution
    • Deployed 160+ agents using a hybrid working model
    • Leveraged Startek® Cloud to enable 80% of agents to work from home while ensuring adherence to regulatory and compliance requirements
    The results
    • Maintained adherence to security and privacy policy requirements
    • Enabled customers to be serviced despite a global pandemic

    Your trusted CX partner

    Trusted by the banking and financial services industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.

    38k

    Associates

    Supporting voice and non-voice services

    12

    Countries

    Global delivery with local flair

    40

    Languages

    Building stronger customer connections

    200+

    Clients

    Trusted by leading brands

    Featured solutions

    Call center agent using robotic process automation
    Startek® robotic process automation

    Harness the power of bots to automate routine and repetitive tasks to streamline business processes

    Learn more
    Call center agents happily working on a omnichannel contact center
    Startek® omnichannel contact center

    Deliver world-class CX across channels

    Learn more
    Female agent happy with automated quality management support in a call center
    Startek® automated qauality management

    Drive efficiency and accuracy

    Learn more
    A customer happy with chatbot support
    Startek® conversational AI

    Engage customers with human-like automated conversations

    Learn more

    Insights

    Startek life

    A group of happy colleagues at work
    From the ground up: My Startek® success story

    Read Emerson's incredible 13 year Startek journey from agent to Operations Manager in Honduras.

    June 2024

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    Press releases

    Startek GPTW 2024
    Startek® earns prestigious recognition as India’s Best Companies To Work For 2024 

    Startek® named one of India's Best Companies To Work For 2024 after earning Great Place To Work® Certification™.

    June 2024

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    Press releases

    Comparably awards - banner
    Startek® earns top honors in Comparably Awards for Best Career Growth and Best Leadership Teams 

    Startek® earns top honors from Comparably: Best Career Growth & Best Leadership Teams, reflecting commitment to professional development and exceptional leadership.

    June 2024

    Read more

    Blog

    Virtual call center agent
    Enhancing customer service efficiency with a virtual contact center: A comprehensive guide

    Discover the benefits and challenges of the virtual contact center. Learn about key features and how to set up a virtual call center.

    June 2024

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    Press releases

    WE matters banner Startek.
    Startek sweeps eight W.E. Global Employees’ Choice Awards 

    Startek® wins 8 awards at W.E. Global Employees’ Choice Awards, including CEO and CHRO accolades for top leadership.

    June 2024

    Read more

    Blog

    Call center agent using ai for better CX
    The future of CX with Generative AI 2024: Ten trends and predictions

    Discover the future of customer experience (CX) with cutting-edge insights into Generative AI's impact on businesses in 2024.

    June 2024

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    Blog

    call center agent at work
    What is call center management? Best practices and advanced tools

    Master call center management for success. Learn its importance, types, and role in customer experience. Discover call center management top practices & KPIs.

    June 2024

    Read more

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