Digital natives revolutionized CX across banking and financial services and encouraged customers to question their relationship with traditional banking providers. Today’s banking customers want the best of all worlds, expecting simple transactions with intuitive digital solutions and live support to be readily available for more complex needs. At the same time, they want low fees and protection from cybercriminals.

Carefully planned customer journeys designed to meet low-complexity needs in low-cost channels while enabling escalation to live agents when needed are essential to attract and retain customers in banking and financial services.

Case studies

     Banking and financial services

    Improving CX with Startek® Interaction Analytics

    The challenge

    Our client, a top-five banking and financial services provider, needed to quickly ramp up support for customers. Government regulations required social distancing in response to COVID-19.

    The Startek® solution
    • Deployed 160+ agents using a hybrid working model
    • Leveraged Startek® Cloud to enable 80% of agents to work from home while ensuring adherence to regulatory and compliance requirements
    The results
    • Maintained adherence to security and privacy policy requirements
    • Enabled customers to be serviced despite a global pandemic

    Your trusted CX partner

    Trusted by the banking and financial services industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.

    38k

    Associates

    Supporting voice and non-voice services

    12

    Countries

    Global delivery with local flair

    40

    Languages

    Building stronger customer connections

    200+

    Clients

    Trusted by leading brands

    Featured solutions

    Call center agent using robotic process automation
    Startek® Robotic Process Automation

    Harness the power of bots to automate routine and repetitive tasks to streamline business processes

    Learn more
    Call center agents happily working on a omnichannel contact center
    Startek® Omnichannel Contact Center

    Deliver world-class CX across channels

    Learn more
    Female agent happy with automated quality management support in a call center
    Startek® Automated Quality Management

    Drive efficiency and accuracy

    Learn more
    A customer happy with chatbot support
    Startek® Conversational AI

    Engage customers with human-like automated conversations

    Learn more

    Insights

    Blog

    Asian office staff in a business meeting
    Beyond the headset: My career path at Startek® 

    Follow Luis DeCastro inspiring journey from call center agent to Senior Manager of Operations at Startek® Philippines.

    February 2024

    Read more

    Press releases

    IAOP Global 100 Web banner
    Startek® named to the 2024 Global Outsourcing 100® list by IAOP 

    Startek® is recognized as one of the world's top outsourcing service providers by IAOP.

    February 2024

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    Blog

    Young hispanic businessman happy with customer service
    Support your customers with contact center outsourcing 

    Explore the comprehensive blog on contact center outsourcing and discover how this strategic move can enhance your service game.

    February 2024

    Read more

    Blog

    Chatbots banner
    Why your brand needs a customer support chatbot

    Read the blog to discover why customer support chatbots are a must for your company along with benefits and pitstops to avoid.

    February 2024

    Read more

    Case studies

    Startek® AI Coach delivers 33% increase in customer satisfaction
    Startek® AI Coach delivers 33% increase in customer satisfaction

    Learn how leading telecom providers improved their customer satisfaction with Startek® AI coach.

    January 2024

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    Blog

    How real-time agent assist powers best-in-class CX
    How real-time agent assist powers best-in-class CX

    Learn how real-time agent assist elevates customer interactions and provides best-in-class customer experience.

    January 2024

    Read more

    Blog

    How call center gamification improves agent productivity 
    How call center gamification improves agent productivity 

    Learn how call center gamification improves agent productivity and increases customer satisfaction.

    January 2024

    Read more

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