Digital natives revolutionized CX across banking and financial services and encouraged customers to question their relationship with traditional banking providers. Today’s banking customers want the best of all worlds, expecting simple transactions with intuitive digital solutions and live support to be readily available for more complex needs. At the same time, they want low fees and protection from cybercriminals.

Carefully planned customer journeys designed to meet low-complexity needs in low-cost channels while enabling escalation to live agents when needed are essential to attract and retain customers in banking and financial services.

Case studies

     Banking and financial services

    Improving CX with Startek® Interaction Analytics

    The challenge

    Our client, a top-five banking and financial services provider, needed to quickly ramp up support for customers. Government regulations required social distancing in response to COVID-19.

    The Startek® solution
    • Deployed 160+ agents using a hybrid working model
    • Leveraged Startek® Cloud to enable 80% of agents to work from home while ensuring adherence to regulatory and compliance requirements
    The results
    • Maintained adherence to security and privacy policy requirements
    • Enabled customers to be serviced despite a global pandemic

    Your trusted CX partner

    Trusted by the banking and financial services industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.

    38k

    Associates

    Supporting voice and non-voice services

    12

    Countries

    Global delivery with local flair

    40

    Languages

    Building stronger customer connections

    200+

    Clients

    Trusted by leading brands

    Featured solutions

    Call center agent using robotic process automation
    Startek® robotic process automation

    Harness the power of bots to automate routine and repetitive tasks to streamline business processes

    Learn more
    Call center agents happily working on a omnichannel contact center
    Startek® omnichannel contact center

    Deliver world-class CX across channels

    Learn more
    Female agent happy with automated quality management support in a call center
    Startek® automated quality management

    Drive efficiency and accuracy

    Learn more
    A customer happy with chatbot support
    Startek® conversational AI

    Engage customers with human-like automated conversations

    Learn more

    Insights

    Blog

    Financial services Call center
    Customer experience in financial services: What you need to know

    Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!

    March 2025

    Read more

    Blog

    Call center agents at work
    Startek Agent AI® delivers superior Customer Experience. Startek® provides industry-leading NPS and AHT enhancements with PixieBrix

    Startek provides industry-leading NPS by partnering with PixieBrix to deliver embedded, contextual guidance for agents across the globe.

    August 2024

    Read more

    Blog

    Banker using GEN AI for work
    Generative AI in banking: Exploring transformative solutions

    Explore the role of generative AI in banking and finance to deliver personalized experiences, and revolutionize customer insights, engagement, and offerings.

    August 2024

    Read more

    Press releases

    gptw - startek india july 2025
    Startek Recognized by Great Place To Work® India among India’s Best Companies To Work For 2025 

    Startek recognized by Great Place To Work® India among India’s Best Companies To Work For 2025, reflecting its award-winning workplace culture and employee experience.

    July 2025

    Read more

    Blog

    happy startek customer
    Customer Experience Automation for E-commerce: Boosting conversions with AI

    Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.

    June 2025

    Read more

    Press releases

    cybersecurity awards - June 2025
    Startek® recognized for cybersecurity excellence and innovation leadership in 2025

    Startek wins CISO & Cyber Pioneers and Cyber Security Excellence Awards 2025 for leadership in enterprise security and secure-by-design CX innovation.

    June 2025

    Read more

    Blog

    healthcare contact center agent
    Open enrollment: Elevating customer experience through empowered support agents

    Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.

    June 2025

    Read more

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