Digital natives revolutionized CX across banking and financial services and encouraged customers to question their relationship with traditional banking providers. Today’s banking customers want the best of all worlds, expecting simple transactions with intuitive digital solutions and live support to be readily available for more complex needs. At the same time, they want low fees and protection from cybercriminals.

Carefully planned customer journeys designed to meet low-complexity needs in low-cost channels while enabling escalation to live agents when needed are essential to attract and retain customers in banking and financial services.

Case studies

     Banking and financial services

    Improving CX with Startek® Interaction Analytics

    The challenge

    Our client, a top-five banking and financial services provider, needed to quickly ramp up support for customers. Government regulations required social distancing in response to COVID-19.

    The Startek® solution
    • Deployed 160+ agents using a hybrid working model
    • Leveraged Startek® Cloud to enable 80% of agents to work from home while ensuring adherence to regulatory and compliance requirements
    The results
    • Maintained adherence to security and privacy policy requirements
    • Enabled customers to be serviced despite a global pandemic

    Your trusted CX partner

    Trusted by the banking and financial services industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.

    38k

    Associates

    Supporting voice and non-voice services

    12

    Countries

    Global delivery with local flair

    40

    Languages

    Building stronger customer connections

    200+

    Clients

    Trusted by leading brands

    Featured solutions

    Call center agent using robotic process automation
    Startek® robotic process automation

    Harness the power of bots to automate routine and repetitive tasks to streamline business processes

    Learn more
    Call center agents happily working on a omnichannel contact center
    Startek® omnichannel contact center

    Deliver world-class CX across channels

    Learn more
    Female agent happy with automated quality management support in a call center
    Startek® automated qauality management

    Drive efficiency and accuracy

    Learn more
    A customer happy with chatbot support
    Startek® conversational AI

    Engage customers with human-like automated conversations

    Learn more

    Insights

    Press releases

    Comparably award wins by Startek
    Startek® wins three Comparably Best Places to Work awards 

    Startek® awarded 3 Comparably honors: Best Places to Work, including Best Company Outlook & Global Culture.

    March 2024

    Read more

    Blog

    call center agent referring to a training manual
    Boost customer experience with call center coaching

    Learn how call center coaching shapes perceptions and fosters excellence in customer service.

    March 2024

    Read more

    Blog

    A happy telecom customer interacting with a live customer support agent
    Differentiating through digital customer experience in Telecoms

    Explore how AI and data analytics can improve CX in telecom.

    March 2024

    Read more

    Startek life

    Womens day
    Championing inclusion: Honoring her voices 

    Startek® celebrates a diverse female workforce: Dee, Saskia, Aditi, Amal, and Amanda - voices shaping success and fostering inclusion.

    March 2024

    Read more

    Blog

    happy call center employee using aqm for her call
    How automated quality management supports contact centers

    Discover why automated quality management is vital for maximizing contact center performance.

    March 2024

    Read more

    Press releases

    GPTW India Great place to work
    Startek® honored with Great Place To Work® certification in India 

    This highly prestigious certification underscores the company’s dedication to fostering a positive and inclusive workplace culture. 

    March 2024

    Read more

    Blog

    Enthusiastic african call center agent
    Community connections: How Startek® is driving change in South Africa 

    This blog highlights the positive changes Startek® South Africa implemented to the customer service and experience industry.

    February 2024

    Read more

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