Technology-agnostic solutions for secure, personalized CX

Flexible, tailored contact center technology from Startek builds your foundation for CX success

Technology shapes the experience your brand delivers. The right technology makes your CX seamless across live and digital channels and gives agents a 360-degree view, enabling more engaging and personalized interactions. Technology agnostic, Startek delivers flexible, cost-effective solutions by understanding your unique business goals and deploying the best fit for your needs. From tools that enable teams to work securely in a remote environment to solutions that ensure effortless social media management, the contact center technology from Startek ensures your brand stands out from the crowd.

Contact center technology solutions

An agent filled with happiness utilizes cutting-edge contact center technology
Startek® cloud

Enable teams to work efficiently and securely across geographies

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An agent filled with happiness utilizes cutting-edge contact center technology
Startek® LISA

Deliver real-time, personalized and effortless social CX

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Why Startek®?

Recognized as a Leader in Work From Home Services in the Global ISG Provider Lens™ quadrant report on Contact Center – Customer Experience Services 2022, Startek anticipates your needs to deliver consistently world-class experiences in a hybrid world.

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Case studies

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Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23% 

Telkom, South Africa's ICT leader, partners with Startek® to boost customer service excellence, offering end-to-end solutions, fiber, mobile, and IT services.

July 2024

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Blog

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Are human-centric experiences possible with Gen AI? We think so! 

Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.

July 2024

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Blog

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Chatbot vs. conversational AI: Key differences, types and examples

Conversational AI vs Chatbot: Understand the differences, types, and examples of these solutions. Improve your customer experience with the right AI technology.

July 2024

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Blog

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Generative AI in ecommerce: Key features and use cases

Boost sales & personalize experiences. Discover how generative AI in ecommerce creates dynamic content, optimizes pricing, & drives customer engagement.

July 2024

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Blog

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Top 10 must-know contact center automation innovations for 2024

Explore the top 10 essential contact center automation trends to boost efficiency and productivity in 2024. Elevate your customer service.

July 2024

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Press releases

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Startek® recognized on 2024 IAOP Global Outsourcing 100® list 

Startek® is proud to be named on the 2024 IAOP Global Outsourcing 100® list for excellence in CX solutions.

June 2024

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Press releases

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Startek® wins 2024 People’s Choice Stevie® award for Favorite New Products 

Startek® wins 2024 People's Choice Stevie® for Favorite New Product in AI – Other category at The ABAs®.

June 2024

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