Enable teams to work efficiently and securely across geographies with Startek® Cloud

Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.

2020 saw a seismic shift in how brands think about the workplace. Overnight, organizations around the world moved their people out of brick-and-mortar offices and into their homes. In the process, contact centers learned that work-from-home teams can deliver win-win benefits for clients and agents alike.

Work-at-home agents enjoy the flexibility of being at home and happier agents stay longer and deliver a better experience for customers. Clients enjoy the benefits of lower agent attrition and a wider talent pool to source agents from.

But to be successful work-from-home contact center teams must have access to secure tools that ensure data protection and foster community and collaboration.

 

Startek® Cloud

The proprietary Startek® Cloud drives our Future of Work strategy, building on the cloud's ability to enable flexible operating models. Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.

Proactively identifying quick wins, we ensure benefits are realized from Day One while our transformation roadmap ensures a clear focus on meeting and exceeding your business goals.

Startek Cloud provides:

  • Multi-factor authentication, facial recognition systems, biometrics and end-to-end data encryption
  • Payment Card industry (PCI) and Healthcare Information Portability and Accountability Act (HIPAA) compliance
  • Unauthorized site, application and activity surveillance
  • Real-time agent performance tracking, including productivity monitoring
  • Data and document privacy
  • Facial, gesture and object detection
  • Notice boards and user alerts, including gamification
  • Intuitive dashboards
  • Analytics and learning management
  • Audit trails
  • Robotic Process Automation (RPA)
  • Advanced analytics

Features

Enhance business agility and continuity
Enhance business agility and continuity
Last-mile data privacy, including malware and cyber intrusion mitigation
Last-mile data privacy, including malware and cyber intrusion mitigation
Streamline workforce management
Streamline workforce management
Effective virtual team collaboration
Effective virtual team collaboration

Impact

40%

of Startek clients use Startek Cloud

Winner

Bronze Stevie® award winner, American Business Awards, 2022

Innovation

Recognized by Frost & Sullivan as a market-leading product innovation

Explore more solutions

A happy agent speaking with the client from a work from home set up
Startek® work-from-home solutions

Access diverse and highly engaged teams to minimize agent attrition and enhance CX

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Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

Learn more
Agents learning and enjoying from call center gamification
Startek® gamification

Enhance the agent experience for a better end-to-end customer experience

Learn more

Insights

Press releases

Comparably award wins by Startek
Startek® wins three Comparably Best Places to Work awards 

Startek® awarded 3 Comparably honors: Best Places to Work, including Best Company Outlook & Global Culture.

March 2024

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Blog

call center agent referring to a training manual
Boost customer experience with call center coaching

Learn how call center coaching shapes perceptions and fosters excellence in customer service.

March 2024

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Blog

A happy telecom customer interacting with a live customer support agent
Differentiating through digital customer experience in Telecoms

Explore how AI and data analytics can improve CX in telecom.

March 2024

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Blog

happy call center employee using aqm for her call
How automated quality management supports contact centers

Discover why automated quality management is vital for maximizing contact center performance.

March 2024

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Press releases

GPTW India Great place to work
Startek® honored with Great Place To Work® certification in India 

This highly prestigious certification underscores the company’s dedication to fostering a positive and inclusive workplace culture. 

March 2024

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Blog

Enthusiastic african call center agent
Community connections: How Startek® is driving change in South Africa 

This blog highlights the positive changes Startek® South Africa implemented to the customer service and experience industry.

February 2024

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Blog

Asian girl attending calls at a contact center
The role of knowledge management in customer service

Discover the importance of contact center knowledge management and how it improves customer service.

February 2024

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View all

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