Enable teams to work efficiently and securely across geographies with Startek® Cloud

Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.

2020 saw a seismic shift in how brands think about the workplace. Overnight, organizations around the world moved their people out of brick-and-mortar offices and into their homes. In the process, contact centers learned that work-from-home teams can deliver win-win benefits for clients and agents alike.

Work-at-home agents enjoy the flexibility of being at home and happier agents stay longer and deliver a better experience for customers. Clients enjoy the benefits of lower agent attrition and a wider talent pool to source agents from.

But to be successful work-from-home contact center teams must have access to secure tools that ensure data protection and foster community and collaboration.

 

Startek® Cloud

The proprietary Startek® Cloud drives our Future of Work strategy, building on the cloud's ability to enable flexible operating models. Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.

Proactively identifying quick wins, we ensure benefits are realized from Day One while our transformation roadmap ensures a clear focus on meeting and exceeding your business goals.

Startek Cloud provides:

  • Multi-factor authentication, facial recognition systems, biometrics and end-to-end data encryption
  • Payment Card industry (PCI) and Healthcare Information Portability and Accountability Act (HIPAA) compliance
  • Unauthorized site, application and activity surveillance
  • Real-time agent performance tracking, including productivity monitoring
  • Data and document privacy
  • Facial, gesture and object detection
  • Notice boards and user alerts, including gamification
  • Intuitive dashboards
  • Analytics and learning management
  • Audit trails
  • Robotic Process Automation (RPA)
  • Advanced analytics

Features

Enhance business agility and continuity
Enhance business agility and continuity
Last-mile data privacy, including malware and cyber intrusion mitigation
Last-mile data privacy, including malware and cyber intrusion mitigation
Streamline workforce management
Streamline workforce management
Effective virtual team collaboration
Effective virtual team collaboration

Impact

40%

of Startek clients use Startek Cloud

Winner

Bronze Stevie® award winner, American Business Awards, 2022

Innovation

Recognized by Frost & Sullivan as a market-leading product innovation

Explore more solutions

A happy agent speaking with the client from a work from home set up
Startek® work-from-home solutions

Access diverse and highly engaged teams to minimize agent attrition and enhance CX

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Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

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Agents learning and enjoying from call center gamification
Startek® gamification

Enhance the agent experience for a better end-to-end customer experience

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Insights

Case studies

Telkom tower SA
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23% 

Telkom, South Africa's ICT leader, partners with Startek® to boost customer service excellence, offering end-to-end solutions, fiber, mobile, and IT services.

July 2024

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Blog

Business taking assistance from mobile gen ai
Are human-centric experiences possible with Gen AI? We think so! 

Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.

July 2024

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Blog

young customer using AI tools for customer service assisstance
Chatbot vs. conversational AI: Key differences, types and examples

Conversational AI vs Chatbot: Understand the differences, types, and examples of these solutions. Improve your customer experience with the right AI technology.

July 2024

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Blog

Lady using gen ai to make online transactions
Generative AI in ecommerce: Key features and use cases

Boost sales & personalize experiences. Discover how generative AI in ecommerce creates dynamic content, optimizes pricing, & drives customer engagement.

July 2024

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Blog

Call center agent using automation to solve a customer query
Top 10 must-know contact center automation innovations for 2024

Explore the top 10 essential contact center automation trends to boost efficiency and productivity in 2024. Elevate your customer service.

July 2024

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Press releases

Startek IAOP 100 June 2024
Startek® recognized on 2024 IAOP Global Outsourcing 100® list 

Startek® is proud to be named on the 2024 IAOP Global Outsourcing 100® list for excellence in CX solutions.

June 2024

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Press releases

Stevie award for favourite product 2024
Startek® wins 2024 People’s Choice Stevie® award for Favorite New Products 

Startek® wins 2024 People's Choice Stevie® for Favorite New Product in AI – Other category at The ABAs®.

June 2024

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