Enable teams to work efficiently and securely across geographies with Startek® Cloud
Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.
2020 saw a seismic shift in how brands think about the workplace. Overnight, organizations around the world moved their people out of brick-and-mortar offices and into their homes. In the process, contact centers learned that work-from-home teams can deliver win-win benefits for clients and agents alike.
Work-at-home agents enjoy the flexibility of being at home and happier agents stay longer and deliver a better experience for customers. Clients enjoy the benefits of lower agent attrition and a wider talent pool to source agents from.
But to be successful work-from-home contact center teams must have access to secure tools that ensure data protection and foster community and collaboration.
Startek® Cloud
The proprietary Startek® Cloud drives our Future of Work strategy, building on the cloud's ability to enable flexible operating models. Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.
Proactively identifying quick wins, we ensure benefits are realized from Day One while our transformation roadmap ensures a clear focus on meeting and exceeding your business goals.
Startek Cloud provides:
- Multi-factor authentication, facial recognition systems, biometrics and end-to-end data encryption
- Payment Card industry (PCI) and Healthcare Information Portability and Accountability Act (HIPAA) compliance
- Unauthorized site, application and activity surveillance
- Real-time agent performance tracking, including productivity monitoring
- Data and document privacy
- Facial, gesture and object detection
- Notice boards and user alerts, including gamification
- Intuitive dashboards
- Analytics and learning management
- Audit trails
- Robotic Process Automation (RPA)
- Advanced analytics
Features
Enhance business agility and continuity
Last-mile data privacy, including malware and cyber intrusion mitigation
Streamline workforce management
Effective virtual team collaboration
Impact
40%
of Startek clients use Startek Cloud
Winner
Bronze Stevie® award winner, American Business Awards, 2022
Innovation
Recognized by Frost & Sullivan as a market-leading product innovation
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Startek® work-from-home solutions
Access diverse and highly engaged teams to minimize agent attrition and enhance CX
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® Gamification
Enhance the agent experience for a better end-to-end customer experience
Learn moreInsights
Press releases
Startek® Generative AI wins 2025 Excellence in Customer Service Award for Technology of the Year
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
April 2025
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Omnichannel support in energy & utilities BPO: Meeting customer expectations
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
April 2025
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Startek® South Africa honored with Best Employer Brand Award at the South Africa Leadership Awards 2025
Startek® South Africa proudly receives the Best Employer Brand Award 2025 at the South Africa Leadership Awards, celebrating excellence in HR leadership.
April 2025
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Omnichannel contact center software: Everything you need to know
Learn about omnichannel contact center software, its key features, benefits, top 2025 solutions, and how to implement them for better customer service.
April 2025
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Startek® Australia recognized as a 5-Star Employer of Choice 2025 by HRD for third consecutive year
In Q1 2025, Startek® earned three Comparably awards, showcasing its commitment to a positive company outlook, empowering women, and fostering diversity.
April 2025
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Customer experience in financial services: What you need to know
Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!
March 2025
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Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation
Startek® proudly announces its 2025 AI Excellence Award win for Generative AI innovation with Startek® Agent Assist, empowering agents in real-time support.
March 2025
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