Enable teams to work efficiently and securely across geographies with Startek® Cloud
Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.
2020 saw a seismic shift in how brands think about the workplace. Overnight, organizations around the world moved their people out of brick-and-mortar offices and into their homes. In the process, contact centers learned that work-from-home teams can deliver win-win benefits for clients and agents alike.
Work-at-home agents enjoy the flexibility of being at home and happier agents stay longer and deliver a better experience for customers. Clients enjoy the benefits of lower agent attrition and a wider talent pool to source agents from.
But to be successful work-from-home contact center teams must have access to secure tools that ensure data protection and foster community and collaboration.
Startek® Cloud
The proprietary Startek® Cloud drives our Future of Work strategy, building on the cloud's ability to enable flexible operating models. Combining technology and a process framework, Startek Cloud enables associates to work from anywhere and on any device, while built-in security governance protects operations at all times.
Proactively identifying quick wins, we ensure benefits are realized from Day One while our transformation roadmap ensures a clear focus on meeting and exceeding your business goals.
Startek Cloud provides:
- Multi-factor authentication, facial recognition systems, biometrics and end-to-end data encryption
- Payment Card industry (PCI) and Healthcare Information Portability and Accountability Act (HIPAA) compliance
- Unauthorized site, application and activity surveillance
- Real-time agent performance tracking, including productivity monitoring
- Data and document privacy
- Facial, gesture and object detection
- Notice boards and user alerts, including gamification
- Intuitive dashboards
- Analytics and learning management
- Audit trails
- Robotic Process Automation (RPA)
- Advanced analytics
Features
Enhance business agility and continuity
Last-mile data privacy, including malware and cyber intrusion mitigation
Streamline workforce management
Effective virtual team collaboration
Impact
40%
of Startek clients use Startek Cloud
Winner
Bronze Stevie® award winner, American Business Awards, 2022
Innovation
Recognized by Frost & Sullivan as a market-leading product innovation
Explore more solutions
Startek® work-from-home solutions
Access diverse and highly engaged teams to minimize agent attrition and enhance CX
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Startek® AI Coach
Deploy on-demand training and real-to-life simulations that fast-track agent learning
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Startek® gamification
Enhance the agent experience for a better end-to-end customer experience
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