Influenced by technology and increasingly fast-paced changes in lifestyle trends, consumers are constantly evolving. And they expect the brands they purchase and the stores they shop from to keep pace with their changing preferences.
In retail, the organizations that constantly reinvent themselves stay one step ahead. Using the latest technology, from chatbots to augmented reality, helps retail brands engage with and delight their audience, driving loyalty. A deep understanding of the customer and a 360-degree view of their journey is essential to meet customer expectations in the moments that matter.
Enhanced CX drives revenue success for leading retailer
Our client, a leading Australian retailer, relies on Startek® to manage the frontline experience for its membership customers.
Gamification drives agent performance for e-commerce company
Our client, a leading e-commerce company, lacked a clear view of agent performance against goals. Manual reporting delivered limited insights into agent-level performance. Remote working exacerbated the problem, with team leaders struggling to drive improvements in operational metrics, including average handle time (AHT), customer satisfaction (CSAT), first contact resolution (FCR) and non-compliant contacts.
RPA creates efficiency and drives customer satisfaction for e-commerce giant
Our client, a global e-commerce company, wanted to streamline the customer claims process. Their existing process resulted in multiple incident logs for each concern raised.
Startek worked closely with the client to streamline the process for managing customer concerns, reducing the opportunity for human error and creating a faster process to drive customer satisfaction.
Proactive social media management increases engagement by 100%
Our client, a leading global aftermarket automotive retailer, prioritizes delivering market-leading customer experience (CX) at every customer touchpoint.
Our client wanted to leverage social media and communities to create stronger brand affinity, and turned to Startek for support, building on their existing successful partnership delivering phone, chat and email-based sales support.
Trusted by the retail and e-commerce industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.
Supporting voice and non-voice services
Global delivery with local flair
Building stronger customer connections
Trusted by leading brands