Startek^® Knowledge Management

Startek^® Knowledge Management combines cognitive algorithms, which continuously learn from enterprise knowledge sources, enabling Startek agents to instantly access the most current information.

Without the need to memorize or search for information, agents deliver faster and more consistent resolutions to customer queries and are relieved of the burden of searching for information. This allows agents to focus more on the customer to deliver a better personalized experience.
Startek Knowledge Management can be deployed as a single solution or combined with Startek Gamification and Startek AI Coach within the Startek Agent AI platform.

• Drive decision-making with intent-driven workflows
• Ensure consistent, accurate responses with instant access to knowledge base resources
• Prompt next best actions with real-time guidance, digital “nudges” that suggest next steps and provide agents with the information and support they need to effectively resolve customer queries
• Build rapport with sentiment analysis and action prompts based on the customer’s demeanor
• Monitor and maintain compliance with flags for inappropriate language or mandatory language that has not been shared

Startek Agent Assist supports agents to better manage complex customer service scenarios, such as handling technical support inquiries, resolving billing issues or dealing with complaints.