Preserve institutional knowledge and share expertise with Startek® Knowledge Management

Capture, store and share information across teams to improve agent speed to proficiency, drive effectiveness and deliver a consistent customer experience (CX).

By capturing, storing and sharing information among agents to make the most of their collective knowledge and expertise, knowledge management (KM) solutions improve contact center efficiency and effectiveness.

Especially useful in fast-paced environments and for brands with frequently changing product information, KM solutions ensure that everyone has access to the information and knowledge they need to perform their job effectively while speeding up ramp times as new associates join the organization.

Startek® Knowledge Management

Startek® Knowledge Management combines cognitive algorithms, which continuously learn from enterprise knowledge sources, enabling Startek agents to instantly access the most current information.

Without the need to memorize or search for information, agents deliver faster and more consistent resolutions to customer queries and are relieved of the burden of searching for information. This allows agents to focus more on the customer to deliver a better personalized experience.
Startek Knowledge Management can be deployed as a single solution or combined with Startek Gamification and Startek AI Coach within the Startek Agent AI platform.

  • Drive decision-making with intent-driven workflows
  • Ensure consistent, accurate responses with instant access to knowledge base resources
  • Prompt next best actions with real-time guidance, digital “nudges” that suggest next steps and provide agents with the information and support they need to effectively resolve customer queries
  • Build rapport with sentiment analysis and action prompts based on the customer’s demeanor
  • Monitor and maintain compliance with flags for inappropriate language or mandatory language that has not been shared

Startek Agent Assist supports agents to better manage complex customer service scenarios, such as handling technical support inquiries, resolving billing issues or dealing with complaints.


Empower agents with the information they need, in the moment they need it.

Drive agent productivity by ensuring easy access to accurate information
Improve consistency and accuracy of customer support to deliver a better CX
Drive customer satisfaction (CSAT) and NPS
Empower customers to help themselves through self-service resources



reduction in ticket creation and triage times


reduction in manual effort in email customer support


reduction in average handle time (AHT) across all omnichannel interactions

Explore more products

Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

Read more
Startek® Gamification

Enhance the agent experience for a better end-to-end customer experience

Read more
Startek® Cloud

Enable teams to work efficiently and securely across geographies

Read more



Self-service enhances the cable and media customer experience

Discover the latest self-service trends in cable and media and how they’re revolutionizing the cable and media customer experience

May 2023

Read more


Technology unlocks CX success in travel and hospitality

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top

May 2023

Read more


Five ways to strengthen and recession-proof your CX strategy

Learn how to maintain quality CX during a recession with limited resources, leveraging technology and a robust CX strategy

May 2023

Read more


How augmented reality enhances the retail customer experience

Read the blog to discover why augmented reality is playing an essential role in enhancing retail customer experience

May 2023

Read more


Building a multilingual CX strategy

Having a multilingual CX strategy is crucial for global success. Our blog discusses the benefits and challenges of developing one

May 2023

Read more


Transforming CX with contact center knowledge management

The article outlines the benefits of knowledge management for enhanced customer experience

May 2023

Read more
View all

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.