Access a wider talent pool and secure your business continuity plan with Startek® Work-From-Home Solutions

Access diverse and highly engaged teams of agents to minimize agent attrition and enhance CX

Traditionally, contact centers delivered their services from brick-and-mortar locations. But modern customer experience (CX) solutions providers blend onsite and work-from-home teams to deliver CX resilience for the brands they serve.

The COVID-19 pandemic drove a seismic change in the delivery of CX services, with organizations across the globe mobilizing home working for agents — often for the first time. And this global shift revealed that home working can deliver benefits for agents and brands alike.

 

Startek® Work-from-Home Services

Enjoy the benefits that come with work-from-home teams:

Deliver better CX For many agents, working from the comfort of their own homes provides greater flexibility and enables a better work-life balance. Freed from the expense and time burden of commuting, agents are happier in their work. Happy agents are more committed, they stay longer and develop a deeper understanding of their role and the needs of the customers they are serving, driving customer satisfaction.

Access a wider talent pool Without the need to be present at a physical site, Startek® work-from-home agents can be located anywhere within the countries we operate. This creates opportunities for associates in more remote locations, as well as those who may be restricted from traveling from their homes, allowing us to access a wider pool of talent with more diverse skills and backgrounds.

Reduce agent attrition While the desire to work from home varies by country, for many agents, especially those in the U.S., Canada and Australia, there is a strong preference for work-from-home roles. Preferring the flexibility of home working, work-from-home agents tend to stay in their roles longer, reducing agent attrition and the costs associated with hiring and upskilling new agents

Better disaster preparedness Whether a global pandemic or a localized snowstorm, when the unexpected strikes, work-from-home teams are better able to mitigate disruption. Because work-from-home teams are spread across regions or geographies, it is less likely that the entire team would be impacted by a natural disaster. A physical site in an impacted region may be required to temporarily cease or restrict operations.

Securing your data in a work-from-home environment The proprietary Startek® Cloud underpins our work-from-home operating model. This award-winning solution combines technology and a process framework to enable associates to work from anywhere and on any device, while built-in security governance safeguards operations at all times. Learn more about Startek Cloud.

Explore more solutions

A woman agent using Startek cloud application for customer interaction from the comfort of home
Startek® cloud

Enable teams to work efficiently and securely across geographies

Learn more
Call center agents learning from AI coach
Startek® AI Coach

Deploy on-demand training and real-to-life simulations that fast-track agent learning

Learn more
A call center leader coaching the newly hired agent
Startek® knowledge management

Preserve institutional knowledge and share agent expertise

Learn more

Insights

Blog

What is Conversational AI in healthcare: benefits and use cases
What is Conversational AI in healthcare: benefits and use cases

Unlock the potential of Conversational AI in healthcare for improved patient outcomes. Discover the benefits and challenges of healthcare conversational AI.

May 2024

Read more

Press releases

Customer experience agent using AI to resolve a query
Startek® launches Generative AI platform to empower agents and enhance customer experience 

Bridging empathy and efficiency: Startek® Generative AI equips agents to address customer needs with precision, empowering them to deliver exceptional experiences 

May 2024

Read more

Blog

Happy customer receiving excellent digital customer service
Emerging digital customer experience trends in 2024

Discover the essence of Digital Customer Experience (DCX) in our latest blog! Explore the pivotal role of online interactions in crafting memorable journeys for your customers.

May 2024

Read more

Blog

How to improve call center customer service: Top 15 proven tips
How to improve call center customer service: Top 15 proven tips

Effective tips for enhancing call center customer service. Learn how to improve call center customer service, streamline operations, and boost productivity.

May 2024

Read more

Blog

Generative AI in customer experience
Generative AI customer experience: Benefits, challenges and 8 key tips

Generative AI customer experience is the process of advancing customer personalized interactions, and engagements. Explore benefits and tips to implement it.

May 2024

Read more

Press releases

a group of happy people celebrating an award win
Startek® receives prestigious accolades at World HRD Congress in the Philippines

Startek® was honored with a total of five awards at the World HRD Congress

April 2024

Read more

Blog

Contact center agent using latest tech to deliver an optimized customer experience
Contact center optimization: How to maximize performance in 2024

Boost agent performance and improve customer experience! Startek solutions empower your contact center's success.

April 2024

Read more
View all

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.