As patients have become accustomed to the convenience of digital experiences in other sectors, healthcare payers and providers must keep pace with health-tech companies by offering seamless patient support across live and digital channels.
As many as 82% of patients are ready to switch providers as a result of a bad experience and memorable CX is what patients want and expect with 72% saying good customer service is highly valued. But healthcare providers must do more than merely provide a friendly experience. With 31% of patients selecting a provider based on online reviews, providers must carefully curate their online reputation to stay ahead.
Improving the patient journey with Startek® Interaction Analytics
Our client, a leading U.S. healthcare provider, wanted to improve the patient journey by aligning internal processes with the patient journey to reduce patient effort.
Trusted by the healthcare industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.
Supporting voice and non-voice services
Global delivery with local flair
Building stronger customer connections
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