By automating routine and repetitive tasks, efficiency can be achieved

Combine information across data sources to build a real-time view of customer feedback and power data-driven decision-making.

Automated Quality Management (AQM) enables organizations to manage the quality of their products and services more efficiently and effectively by automating quality management processes and tasks

AQM systems automate the process of tracking and managing customer complaints and feedback or monitor and analyze data to identify areas for improvement.

By employing AQM solutions, brands are able to meet regulatory requirements and gain a more comprehensive and real-time understanding of the quality of their products and processes. This enables data-driven decisions and continuous improvement of their quality management practices.

Startek® Automated Quality Management

Startek® Automated Quality Management combines information stored in document systems such as databases, call notes, and call dispositions with data sources including emails, calls, and chats to deliver actionable business insights.

Delivered in easy-to-interpret visual formats, Startek Automated Quality Management puts actionable data within easy reach of decision-makers.

Deployed across attended and self-service channels, Startek Automated Quality Management ensures customers receive consistent, accurate, and high-quality experiences. In live channels, such as voice or chat, automated quality management validates that agents are following best practices and providing accurate and consistent responses to customers. When deployed in a digital environment, automated quality management validates the accuracy and effectiveness of information, such as that in knowledge bases or provided by chatbots. By automating these processes, Startek Automated Quality Management eliminates the risk of human error.

Features

Improve efficiency and accuracy with automation.

Boost efficiency by automating manual and repetitive tasks
Boost efficiency by automating manual and repetitive tasks
Increase accuracy by eliminating manual errors and inconsistencies
Increase accuracy by eliminating manual errors and inconsistencies
Give greater visibility into your quality management processes
Give greater visibility into your quality management processes
Meet regulatory requirements by automating audits
Meet regulatory requirements by automating audits

Explore more solutions

Call center agent using robotic process automation
Startek® robotic process automation

Harness the power of bots to automate routine and repetitive tasks to streamline business processes

Learn more
Call center leader discussing insights from interaction analytics
Startek® interaction analytics

Reveal the insights hidden in your unstructured data

Learn more
Team discussing CX strategy on office wall sticky notes
Startek® CX consulting

Reimagine your CX delivery

Learn more

Insights

Press releases

Startek GPTW 2024
Startek® earns prestigious recognition as India’s Best Companies To Work For 2024 

Startek® named one of India's Best Companies To Work For 2024 after earning Great Place To Work® Certification™.

June 2024

Read more

Press releases

Comparably awards - banner
Startek® earns top honors in Comparably Awards for Best Career Growth and Best Leadership Teams 

Startek® earns top honors from Comparably: Best Career Growth & Best Leadership Teams, reflecting commitment to professional development and exceptional leadership.

June 2024

Read more

Blog

Virtual call center agent
Enhancing customer service efficiency with a virtual contact center: A comprehensive guide

Discover the benefits and challenges of the virtual contact center. Learn about key features and how to set up a virtual call center.

June 2024

Read more

Press releases

WE matters banner Startek.
Startek sweeps eight W.E. Global Employees’ Choice Awards 

Startek® wins 8 awards at W.E. Global Employees’ Choice Awards, including CEO and CHRO accolades for top leadership.

June 2024

Read more

Blog

Call center agent using ai for better CX
The future of CX with Generative AI 2024: Ten trends and predictions

Discover the future of customer experience (CX) with cutting-edge insights into Generative AI's impact on businesses in 2024.

June 2024

Read more

Blog

call center agent at work
What is call center management? Best practices and advanced tools

Master call center management for success. Learn its importance, types, and role in customer experience. Discover call center management top practices & KPIs.

June 2024

Read more

Blog

elder citizen in a hospital speaking with a customer service rep
Discover how healthcare contact centers transform patient care

Explore how healthcare contact centers help to enhance patient care. Discover Healthcare Contact Center best practices, challenges, technology, and 5 key metrics.

May 2024

Read more
View all

Stay connected

Please enter a valid email address.
Please select the checkbox before submitting the registration form.
Thank you for sharing your details. We look forward to keeping in touch.