Drive efficiency and accuracy with Startek® Automated Quality Management

Combine information across data sources to build a real-time view of customer feedback and power data-driven decision-making.

Automated Quality Management (AQM) enables organizations to manage the quality of their products and services more efficiently and effectively by automating quality management processes and tasks

AQM systems automate the process of tracking and managing customer complaints and feedback or monitor and analyze data to identify areas for improvement.

By employing AQM solutions, brands are able to meet regulatory requirements and gain a more comprehensive and real-time understanding of the quality of their products and processes. This enables data-driven decisions and continuous improvement of their quality management practices.

Startek® Automated Quality Management

Startek® Automated Quality Management combines information stored in document systems such as databases, call notes and call dispositions with data sources including emails, calls and chats to deliver actionable business insights.

Delivered in easy-to-interpret visual formats, Startek Automated Quality Management puts actionable data within easy reach of decision-makers.

Deployed across attended and self-service channels, Startek Automated Quality Management ensures customers receive consistent, accurate and high-quality experiences. In live channels, such as voice or chat, automated quality management validates that agents are following best practices and providing accurate and consistent responses to customers. When deployed in a digital environment, automated quality management validates the accuracy and effectiveness of information, such as that in knowledge bases or provided by chatbots. By automating these processes, Startek Automated Quality Management eliminates the risk of human error.

Features

Improve efficiency and accuracy with automation.

Boost efficiency by automating manual and repetitive tasks
Increase accuracy by eliminating manual errors and inconsistencies
Give greater visibility into your quality management processes
Meet regulatory requirements by automating audits

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Startek® Robotic Process Automation

Achieve efficiency gains by automating routine and repetitive tasks

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Reveal the insights hidden in your unstructured data.

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Startek® CX Consulting

Reimagine your CX delivery

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Insights

Blog

Self-service enhances the cable and media customer experience

Discover the latest self-service trends in cable and media and how they’re revolutionizing the cable and media customer experience

May 2023

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Blog

Technology unlocks CX success in travel and hospitality

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top

May 2023

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Blog

Five ways to strengthen and recession-proof your CX strategy

Learn how to maintain quality CX during a recession with limited resources, leveraging technology and a robust CX strategy

May 2023

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Blog

How augmented reality enhances the retail customer experience

Read the blog to discover why augmented reality is playing an essential role in enhancing retail customer experience

May 2023

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Blog

Building a multilingual CX strategy

Having a multilingual CX strategy is crucial for global success. Our blog discusses the benefits and challenges of developing one

May 2023

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Blog

Transforming CX with contact center knowledge management

The article outlines the benefits of knowledge management for enhanced customer experience

May 2023

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Press releases

Startek wins Silver Stevie® Award in the 2023 American Business Awards®

Customer experience management leader recognized for delivering measurable benefits for agents and customers

May 2023

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