By automating routine and repetitive tasks, efficiency can be achieved

Combine information across data sources to build a real-time view of customer feedback and power data-driven decision-making.

Automated Quality Management (AQM) enables organizations to manage the quality of their products and services more efficiently and effectively by automating quality management processes and tasks

AQM systems automate the process of tracking and managing customer complaints and feedback or monitor and analyze data to identify areas for improvement.

By employing AQM solutions, brands are able to meet regulatory requirements and gain a more comprehensive and real-time understanding of the quality of their products and processes. This enables data-driven decisions and continuous improvement of their quality management practices.

Startek® Automated Quality Management

Startek® Automated Quality Management combines information stored in document systems such as databases, call notes, and call dispositions with data sources including emails, calls, and chats to deliver actionable business insights.

Delivered in easy-to-interpret visual formats, Startek Automated Quality Management puts actionable data within easy reach of decision-makers.

Deployed across attended and self-service channels, Startek Automated Quality Management ensures customers receive consistent, accurate, and high-quality experiences. In live channels, such as voice or chat, automated quality management validates that agents are following best practices and providing accurate and consistent responses to customers. When deployed in a digital environment, automated quality management validates the accuracy and effectiveness of information, such as that in knowledge bases or provided by chatbots. By automating these processes, Startek Automated Quality Management eliminates the risk of human error.

Features

Improve efficiency and accuracy with automation.

Boost efficiency by automating manual and repetitive tasks
Boost efficiency by automating manual and repetitive tasks
Increase accuracy by eliminating manual errors and inconsistencies
Increase accuracy by eliminating manual errors and inconsistencies
Give greater visibility into your quality management processes
Give greater visibility into your quality management processes
Meet regulatory requirements by automating audits
Meet regulatory requirements by automating audits

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Insights

Press releases

Comparably award wins by Startek
Startek® wins three Comparably Best Places to Work awards 

Startek® awarded 3 Comparably honors: Best Places to Work, including Best Company Outlook & Global Culture.

March 2024

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Blog

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Boost customer experience with call center coaching

Learn how call center coaching shapes perceptions and fosters excellence in customer service.

March 2024

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Differentiating through digital customer experience in Telecoms

Explore how AI and data analytics can improve CX in telecom.

March 2024

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How automated quality management supports contact centers

Discover why automated quality management is vital for maximizing contact center performance.

March 2024

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Press releases

GPTW India Great place to work
Startek® honored with Great Place To Work® certification in India 

This highly prestigious certification underscores the company’s dedication to fostering a positive and inclusive workplace culture. 

March 2024

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Blog

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Community connections: How Startek® is driving change in South Africa 

This blog highlights the positive changes Startek® South Africa implemented to the customer service and experience industry.

February 2024

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The role of knowledge management in customer service

Discover the importance of contact center knowledge management and how it improves customer service.

February 2024

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