Harness the power of bots to automate routine and repetitive tasks to streamline business processes, improve accuracy and drive greater productivity.
Deloitte data reveals that 95% of organizations using robotic process automation (RPA) say it has improved productivity.
By using bots to perform the work, RPA enables brands to automate repetitive, routine tasks. Programmed to mimic human actions, such as logging into applications, copying and pasting data and performing calculations, the bots work at a much faster rate, with a higher degree of accuracy than a live agent, delivering efficiencies.
RPA streamlines business processes, improves efficiency and reduces costs while freeing up agents to focus on more complex customer needs. RPA is ideally suited to eliminating the burden of time-consuming, repetitive and rule-based tasks.
Startek® Robotic Process Automation automates high-volume interactions and routine inquiries, eliminating wait times to drive cost efficiencies and customer satisfaction.
Startek deploys robotic process automation in three ways:
RPA drives efficiency and customer satisfaction
Our client, a leading e-commerce company, wanted to streamline the customer claims process. Their existing process resulted in multiple incident logs for each concern raised
Startek worked closely with the client to streamline the process for managing customer concerns, reducing the opportunity for human error and creating a faster process to drive customer satisfaction.