Startek^® Robotic Process Automation

Startek^® Robotic Process Automation automates high-volume interactions and routine inquiries, eliminating wait times to drive cost efficiencies and customer satisfaction.

• Data capture - collect and synthesize your data
• Data enrichment - modify, rationalize and normalize your data
• Data validation – validate and authenticate your data
• Process -perform process actions
• Reconcile - ensure consistency and accuracy
• Analyze and report - reliable, accurate, timely analysis and reporting

Startek deploys robotic process automation in three ways:

• Attended automation
  also known as assisted automation RPA bots work alongside live agents, reducing the burden of the tasks needed to do their work. The agent triggers the bot and is responsible for overseeing the automation process. We recommend attended automation where a high degree of human judgment or decision-making is required.
• Unattended automation
  also known as unassisted automation Bots run automatically and complete tasks without the need for human involvement. In this scenario, the bots perform repetitive, routine tasks that are well-defined and rule-based, such as data entry, data processing and report generation.
• Cognitive automation
  By combining AI and machine learning (ML) capabilities into RPA solutions Startek enables RPA systems to perform tasks that are more complex and require human-like intelligence, such as recognizing and extracting information from unstructured data, handling exceptions and making decisions.