The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.

Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.

Case study

 

Improving CX with Startek® Interaction Analytics

The challenge

Our client, a global travel booking company, wanted to drive sales by improving the customer experience.

The Startek® solution
  • Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
  • Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
  • Implemented multilingual customer support
The results
  • 10% increase in hotel and air sales
  • Top 3 position among client vendors

Your trusted CX partner

Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.

38k

Associates

Supporting voice and non-voice services

12

Countries

Global delivery with local flair

40

Languages

Building stronger customer connections

200+

Clients

Trusted by leading brands

Featured solutions

Call center agents happily working on a omnichannel contact center
Startek® omnichannel contact center

Deliver world-class CX across channels

Learn more
A woman making bookings for holidays through social media channel
Startek® LISA

Deliver real-time, personalized and effortless social CX

Learn more
A customer happy with chatbot support
Startek® conversational AI

Engage customers with human-like automated conversations

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Call center leader discussing insights from interaction analytics
Startek® interaction analytics

Reveal the insights hidden in your unstructured data

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Insights

Guides & whitepapers

Redifining CX in Travel and Hospitality
Startek® Redefining CX in Travel & Hospitality Whitepaper.

Download this whitepaper for essential CX insights and strategies to excel in travel and hospitality.

October 2023

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Blog

Traveller at the airport looking at her flight schedule no the boarding screen
Leverage Technology to Boost Customer experience in travel and hospitality industry

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top.

May 2023

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Blog

A woman at the airport enjoying the travel experience on her mobile
How technology is disrupting CX in the hospitality industry

Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.

April 2023

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Blog

A travel customer tagging her travel agency on social media for a good experience
Social Media and Customer Experience: 6 ways to improve travel and hospitality

Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness.

February 2023

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Press releases

Startek GPTW 2024
Startek® earns prestigious recognition as India’s Best Companies To Work For 2024 

Startek® named one of India's Best Companies To Work For 2024 after earning Great Place To Work® Certification™.

June 2024

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Press releases

Comparably awards - banner
Startek® earns top honors in Comparably Awards for Best Career Growth and Best Leadership Teams 

Startek® earns top honors from Comparably: Best Career Growth & Best Leadership Teams, reflecting commitment to professional development and exceptional leadership.

June 2024

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Blog

Virtual call center agent
Enhancing customer service efficiency with a virtual contact center: A comprehensive guide

Discover the benefits and challenges of the virtual contact center. Learn about key features and how to set up a virtual call center.

June 2024

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