The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.

Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.

Case study


Improving CX with Startek® Interaction Analytics

The challenge

Our client, a global travel booking company, wanted to drive sales by improving the customer experience.

The Startek® solution
  • Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
  • Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
  • Implemented multilingual customer support
The results
  • 10% increase in hotel and air sales
  • Top 3 position among client vendors

Your trusted CX partner

Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.



Supporting voice and non-voice services



Global delivery with local flair



Building stronger customer connections



Trusted by leading brands

Featured solutions

Call center agents happily working on a omnichannel contact center
Startek® Omnichannel Contact Center

Deliver world-class CX across channels

Learn more
A woman making bookings for holidays through social media channel
Startek® LISA

Deliver real-time, personalized and effortless social CX

Learn more
A customer happy with chatbot support
Startek® Conversational AI

Engage customers with human-like automated conversations

Learn more
Call center leader discussing insights from interaction analytics
Startek® Interaction Analytics

Reveal the insights hidden in your unstructured data

Learn more


Guides & whitepapers

Redifining CX in Travel and Hospitality
Startek® Redefining CX in Travel & Hospitality Whitepaper.

Download this whitepaper for essential CX insights and strategies to excel in travel and hospitality.

October 2023

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Traveller at the airport looking at her flight schedule no the boarding screen
Technology unlocks CX success in travel and hospitality

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top.

May 2023

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A woman at the airport enjoying the travel experience on her mobile
How technology is disrupting CX in the hospitality industry

Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.

April 2023

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A travel customer tagging her travel agency on social media for a good experience
How social media improves CX in travel and hospitality

Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness.

February 2023

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Asian office staff in a business meeting
Beyond the headset: My career path at Startek® 

Follow Luis DeCastro inspiring journey from call center agent to Senior Manager of Operations at Startek® Philippines.

February 2024

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Press releases

IAOP Global 100 Web banner
Startek® named to the 2024 Global Outsourcing 100® list by IAOP 

Startek® is recognized as one of the world's top outsourcing service providers by IAOP.

February 2024

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Young hispanic businessman happy with customer service
Support your customers with contact center outsourcing 

Explore the comprehensive blog on contact center outsourcing and discover how this strategic move can enhance your service game.

February 2024

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