The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.

Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.

Case study

Improving CX with Startek® Interaction Analytics

The challenge

Our client, a global travel booking company, wanted to drive sales by improving the customer experience.

The Startek® solution
  • Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
  • Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
  • Implemented multilingual customer support
The results
  • 10% increase in hotel and air sales
  • Top 3 position among client vendors

Your trusted CX partner

Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.

38k

Associates

Supporting voice and non-voice services

12

Countries

Global delivery with local flair

40

Languages

Building stronger customer connections

200+

Clients

Trusted by leading brands

Featured solutions

Startek® Omnichannel Contact Center

Deliver world-class CX across channels

Learn more
Startek® LISA

Deliver real-time, personalized and effortless social CX

Learn more
Startek® Conversational AI

Deliver human-like automated conversations

Learn more
Startek® Interaction Analytics

Reveal the insights hidden in your unstructured data

Learn more

Insights

Blog

Technology unlocks CX success in travel and hospitality

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top

May 2023

Read more

Blog

How technology is disrupting CX in the hospitality industry

Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.

April 2023

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Blog

How social media improves CX in travel and hospitality

Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness

February 2023

Read more

Blog

Self-service enhances the cable and media customer experience

Discover the latest self-service trends in cable and media and how they’re revolutionizing the cable and media customer experience

May 2023

Read more

Blog

Technology unlocks CX success in travel and hospitality

Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top

May 2023

Read more

Blog

Five ways to strengthen and recession-proof your CX strategy

Learn how to maintain quality CX during a recession with limited resources, leveraging technology and a robust CX strategy

May 2023

Read more

Blog

How augmented reality enhances the retail customer experience

Read the blog to discover why augmented reality is playing an essential role in enhancing retail customer experience

May 2023

Read more

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