The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.

Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.

Case study

    Improving CX with Startek® Interaction Analytics

    The challenge

    Our client, a global travel booking company, wanted to drive sales by improving the customer experience.

    The Startek® solution
    • Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
    • Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
    • Implemented multilingual customer support
    The results
    • 10% increase in hotel and air sales
    • Top 3 position among client vendors

    Your trusted CX partner

    Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.



    Supporting voice and non-voice services



    Global delivery with local flair



    Building stronger customer connections



    Trusted by leading brands

    Featured solutions

    Call center agents happily working on a omnichannel contact center
    Startek® Omnichannel Contact Center

    Deliver world-class CX across channels

    Learn more
    A woman making bookings for holidays through social media channel
    Startek® LISA

    Deliver real-time, personalized and effortless social CX

    Learn more
    A customer happy with chatbot support
    Startek® Conversational AI

    Engage customers with human-like automated conversations

    Learn more
    Call center leader discussing insights from interaction analytics
    Startek® Interaction Analytics

    Reveal the insights hidden in your unstructured data

    Learn more


    Guides & whitepapers

    Redifining CX in Travel and Hospitality
    Startek® Redefining CX in Travel & Hospitality Whitepaper.

    Download this whitepaper for essential CX insights and strategies to excel in travel and hospitality.

    October 2023

    Read more


    Traveller at the airport looking at her flight schedule no the boarding screen
    Technology unlocks CX success in travel and hospitality

    Discover the top three ways technology elevates travel and hospitality CX and help brands stay on top.

    May 2023

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    A woman at the airport enjoying the travel experience on her mobile
    How technology is disrupting CX in the hospitality industry

    Discover how technology is revolutionizing CX in the hospitality industry and explore six digital transformation trends.

    April 2023

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    A travel customer tagging her travel agency on social media for a good experience
    How social media improves CX in travel and hospitality

    Learn how social media can enhance CX in travel and hospitality by understanding customer behavior, increasing brand accessibility and improving awareness.

    February 2023

    Read more


    a group of colleagues discussing work over a cup of coffee
    Echoes of leadership: My journey from agent to director

    In this blog we discover Joseph's impressive Startek® journey from agent to Director.

    December 2023

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    Two happy colleagues at work
    Limitless potential: My career evolution at Startek® 

    Follow Uday's 17-year Startek® journey from call center agent to Senior Operations Manager.

    November 2023

    Read more

    Press releases

    Big awards banner Startek
    Startek® named 2023 winner in the BIG Award for Business

    Startek® Agent AI has been named New Product of the Year at the BIG Award for Business.

    November 2023

    Read more

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