The global travel and tourism market is poised to reach over $8.9 trillion by 2026. A dynamic and highly competitive industry, travel and hospitality providers rely on their brand experience to keep customers coming back for more.
Building a detailed picture of the customer journey to identify pain points and wow customers in the moments that matter sets leading travel and hospitality brands apart. And with 72% of travelers always or frequently reading reviews before deciding on places to stay or eat, hospitality brands can’t afford to leave their reputation to chance, making social CX a top priority.
Case study
Improving CX with Startek® Interaction Analytics
The challenge
Our client, a global travel booking company, wanted to drive sales by improving the customer experience.
The Startek® solution
- Created a multichannel customer engagement strategy supporting over 100 brand-affiliated websites
- Deployed Startek® Interaction Analytics to understand the customer experience and identify opportunities for improvement
- Implemented multilingual customer support
The results
- 10% increase in hotel and air sales
- Top 3 position among client vendors
Your trusted CX partner
Trusted by the travel and hospitality industry for more than 30 years, Startek® has the expertise you need to deliver world-class CX.
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Insights
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