The resilience of society and the courage to adapt rapidly to unforeseeable situations has never been more evident than in 2020.

Everyday businesses generate huge amounts of data. While some find it difficult to unlock the potential of the data they have generated, others tur..

If there is any bright spot to this pandemic, it is that challenging times often spark creativity and innovation, and the customer experience BPM i..

It is no secret that access to greater amounts of data has been driving a change in the way brands reach out to their target consumers.  For the be..

Every challenge is an opportunity, they say and the outbreak of the COVID‐19 pandemic has turned tides of the education system in more ways than ev..

Trust is a critical part of any relationship and in the healthcare industry trust is imperative for a great patient experience. The COVID‐19 pandem..

Artificial Intelligence (AI) is increasingly becoming part of our daily routines. The more we interact with Alexa and Siri, the more comfortable we..

Are you prepping your online wishlist? Perhaps you have your eye on a new computer, some wearable technology, or maybe that new appliance you have ..

The global travel and hospitality industry is enjoying boom times with spending on recreation, travel, and eating out all on the increase and predi..

Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that plea..

Across all industries, robots are revolutionizing the way companies operate in nearly every sector of the economy. From the creation of the robotic..

Across the financial services industry, continuous disruption and nimble competitors eager to snatch up market share mean that customer satisfactio..

Across the financial services industry, continuous disruption and nimble competitors eager to snatch up market share mean that customer satisfactio..

Across the financial services industry, continuous disruption and nimble competitors eager to snatch up market share mean that customer satisfactio..

Transitions in life can be both exciting and nerve-racking, especially when it comes to education. Whether a learner is deciding to enroll in a hig..

Buying a car is an emotional experience because it’s such a big-ticket item. For the average car buyer, it’s the second most expensive item they wi..

The automotive industry is undergoing a transformation. Changing consumer behaviors, the accelerated rise of technology-driven trends, and less con..

In the age of electric, hybrid, connected, and autonomous vehicles, could you imagine driving a steam powered car? Probably not. The automotive ind..

Each year we make resolutions or goals and promise ourselves that this year will be better than the one before. We try new diets or exercise progra..

Being called by your first name, reward points, special member advantages, timely discounts – let’s face it. We love it. As consumers, we want bran..

Heart hands at sunset, toes in the sand, the perfect video angle of the candy falling out of the piñata cake your friend just cut; apply the right ..