Information Services Group (ISG) recognized Startek® as a Global Leader in Social Media CX Services and WFH Services in the Global ISG Provider Lens™ Quadrant Report on Contact Center-Customer Experience Services 2022

The ISG study highlighted the following as Startek core strengths


Social Media CX Services

The ISG Provider Lens™ 2022 – Contact Center - Customer Experience Services research study analyzes the relevant software vendors/service providers in the Global market, based on a multi-phased research and analysis process, and positions these providers based on the ISG Research methodology.

Work from home services


A campus-on-cloud framework integrated with AI capabilities enables Startek to facilitate flexible working conditions that drive positive outcomes, including improvement in CSAT scores. Additionally, the company’s holistic work-from-anywhere toolkit and robust training management support firmly positioned Startek as a global Leader in Work From Home Services.

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Startek offers a comprehensive product and service offering, strong market presence and an established competitive position. Startek Cloud helps upgrade the remote working infrastructure and manage remote working talent, while the Startek flagship solution, LISA, is a mature solution that comes with an extensive proven track record.

Namratha Dharshan

Director of Research and Principal Analyst



Analyst reports

Everest CXM peak matrix 2023 4
Startek® recognized as a Major Contender in Everest Group Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023 – APAC

Download for insights on Startek® CXM investments, strengths, partnerships and ESG initiatives.

October 2023

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Analyst reports

ISG Provider Lens™ Study in Customer Experience Services 2022 - US cover
Startek recognized as a leader in the U.S. by ISG Provider Lens™ Study in Customer Experience Services 2022

Download this analyst report to learn about Startek strengths in social media CX services, AI and analytics and work from home services.

October 2022

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Analyst reports

Everest CXM report service provider 2022 banner
Startek global capabilities recognized by Everest Group in Customer Experience Management (CXM) Requirements 2022

Download to learn about global enterprise needs, being a global CXM service provider and Startek® CXM capabilities overview.

September 2022

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Analyst reports

Startek Recognized with New Product Innovation Award cover image
Startek recognized with New Product Innovation Award

Download this analyst report by Frost & Sullivan to learn about Startek award-winning product innovation, empowering seamless transitions to a cloud-based environment.

June 2022

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Case studies

Telkom tower SA
Startek® Analytics boosted Telkom’s QoS by 6% and reduced Customer Effort Scores by 23% 

Telkom, South Africa's ICT leader, partners with Startek® to boost customer service excellence, offering end-to-end solutions, fiber, mobile, and IT services.

July 2024

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Business taking assistance from mobile gen ai
Are human-centric experiences possible with Gen AI? We think so! 

Explore how Gen AI elevates customer service and workplace dynamics, enhancing interactions with empathy while preserving the essence of human connection.

July 2024

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