Information Services Group (ISG) recognized Startek® as a Leader in Social Media CX Services and Rising Star in Both AI and Analytics and Work From Home Services in U.S. ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022.

Key highlights of the report

Social Media CX Services

The ability to analyze large transaction volumes and intelligently analyze thousands of websites to identify business opportunities in real-time is highlighted as a Startek strength by ISG (Information Services Group). Through LISA, Startek seamlessly integrates with client CRM and chatbot platforms to create a collaborative, customizable, customer-centric solution that delivers digital brand engagement.

AI and analytics

Startek uses analytics to shape relationships, scale businesses, predict behaviors, categorize customers and augment CX. Its comprehensive suite of solutions generates business intelligence enabling organizations to determine what needs to be acted on and how. Recognizing Startek as a Rising Star in AI and Analytics, ISG noted that “powerful proprietary and partner solutions from Startek provide effective social media CX at scale.”

Work from home services

The digital, unified, hybrid cloud solution, Startek^® Cloud, enables agents to work from anywhere using any device. It includes fully integrated AI as a foundational feature and AI underpins all the methodologies used on the Startek multi-cloud, making interactions highly responsive, collaborative, virtually connected and future ready. Recognizing Startek as a Rising Star in Work From Home Services, Dr. Kenn Walters highlighted their “strong capabilities and an advanced portfolio focused on hybrid and WFH solutions.