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  • Needs of global enterprises
  • What it entails to be a Global CXM Service Provider
  • Overview of Startek® CXM capabilities, including its industry coverage, language capabilities, digital CX capabilities and presence across different regions

Key report takeaways

Enterprises with operations across regions increasingly seek out global CX solutions providers that can meet their distinct needs, specifically those that are able to provide CX strategy support, talent management and digital CX solutions for a global audience. Everest Group assessed 42 service providers and identified Startek® among only 14 having the capabilities required to deliver against the differentiated needs of global enterprises.

Startek®  CXM capability overview

Review the company's top capabilities, regional coverage, top verticals and revenue split across digital themes.

Characteristics of global CXM providers

Understand the parameters, characteristics and delivery capabilities required to be qualified as a global CXM provider.

14 global CXM providers

Discover the 14 global CXM providers identified on the basis of their global presence and maturity across EMEA, APAC  and Americas.

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“Startek® is one of the leading global CXM providers that supports clients with its 40,000 strong workforce spread globally. With its operational and delivery presence in the Americas, EMEA, and APAC, as well as its capability to serve clients globally in multiple languages, it is well positioned to act as a strategic partner to global enterprises. Further, it has a strong technical stack of solutions, including intelligent business process management, workforce engagement, CCaaS and BPaaS, to cater to clients' digital CX needs".

Sharang Sharma

Practice Director

Everest Group