A leading Canada based airline renowned for connecting major Canadian and U.S. cities with budget-friendly air travel, faced significant operational challenges. Offering services like reservations, refunds and handling flight disruptions, they needed a partner to enhance customer satisfaction and streamline operations. Startek partnered with them to improve efficiency, reduce costs and elevate their customer experience.
Low CSAT scores
below
High operational
costs of
Backlog of thousands of unserved tickets impacting customer experience
Limited language
translation
accuracy at
A leading Canada based airline renowned for connecting major Canadian and U.S. cities with budget-friendly air travel, faced significant operational challenges. Offering services like reservations, refunds and handling flight disruptions, they needed a partner to enhance customer satisfaction and streamline operations. Startek partnered with them to improve efficiency, reduce costs and elevate their customer experience.
Achieved 95%+ CSAT
Reduced operating costs by 38%
Increased handle time to 6.5 cases/hour
Improved translation accuracy to 98%+
Cleared thousands of tickets within days
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