Transform conversations. Scale empathy. Automate intelligence.
In today’s fast-paced digital landscape, customers demand real-time, personalized support. Traditional service models, reliant on rigid scripts and limited automation, often fall short.
of CX leaders expect agentic AI agents to complement current conversational AI chat and voicebots, improving customer interactions through greater autonomy and flexibility.
Generative AI utilizes large language models (LLMs) to produce human-like, contextually relevant responses in real time, enabling dynamic and personalized customer interactions.
Agentic AI extends this idea by enabling autonomous decision-making, allowing AI agents to plan, adapt and carry out tasks throughout entire workflows without needing continuous human supervision.
Startek integrates cutting-edge Generative and Agentic AI technologies to deliver a comprehensive, modular CX solution:
Custom-tuned, vertical specific LLMs trained on your contact center data, supporting content generation, live chat and post-call summaries.
Provides real-time agent assistance, suggested replies and tone-matching based on live conversation context.
Autonomous bots for FAQs, troubleshooting and order updates, refined through continuous learning and QA feedback.
Automatically summarizes interactions, scores compliance and other QA parameters, and recommends training gaps, reducing manual effort.
Incorporates filters for prompt injection, PII masking and hallucination control, ensuring trust and explainability.
▲ 20–35%
▼ 25–40%
▲ 30%
▼ 60–80%
▲ 15–25%
▼ 20–30%
Yes. Startek’s solutions support voice, chat and asynchronous
channels with tailored prompts.
Absolutely. Models are fine-tuned using your knowledge base,
SOPs and transcripts.
Unlike rule-based chatbots, our generative AI creates dynamic,
context-aware responses, enhancing personalization.
We implement prompt constraints, output filters and audit logs
to maintain data integrity and compliance.
Elevate customer interactions with intelligent, empathetic AI
With Startek's Generative and Agentic AI, transform your CX operations into a smart, scalable and human-first engagement engine.
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