Workforce Intelligence AI
AI-powered optimization + WFM as a service for the future of work
In today’s dynamic CX environments, workforce volatility, customer demand variability and rising expectations create major challenges:
of contact center leaders say WFM is their #1 investment area for AI-driven transformation over the next 18 months (Deloitte CX Report, 2024).
Startek Workforce Intelligence is a unified platform and services layer that uses AI, automation and human expertise to:
Machine learning models predict multichannel volume fluctuations and optimize staff alignment.
Skill-based, AI-driven shift creation aligned with compliance rules availability and intraday demand.
Identify coaching needs, high-performers and SLA risks using integrated QA + productivity dashboards.
Self-scheduling, gamification, real-time performance nudges and pulse surveys for experience improvement.
▲ 20–30%
▲ 25–35%
▲ 15–25%
▲ 30–40%
▲ 10–15%
▼ 10–20%
Startek WFMaaS means you get both the platform and a dedicated
WFM team to run it, offering full outsourcing of forecasting,
scheduling and optimization.
Yes. We can manage NICE, Verint, Calabrio, Genesys or proprietary
tools with Startek methodology.
Begin with forecasting-as-a-service or schedule optimization pilots—
then scale.
Yes. With our self-service and rules engine, agents can bid, swap
or self-adjust their shifts compliantly.
Ready to turn Workforce Complexity into competitive advantage?
With Startek Workforce Intelligence and WFM as a Service, you gain real-time adaptability, measurable performance gains, and a smarter, people-first strategy.
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