Startek® Australia recognized as a 5-Star Employer of Choice 2025 by HRD for third consecutive year Startek Australia earns recognition for its people – first culture, inclusive practices and employee satisfaction. Denver, Colorado – April 10, 2025 – Startek® a digital – first global customer experience (CX) solutions provider, today announced that Startek Australia has been named a 5 – Star Employer of Choice 2025 by Human Resources Director (HRD) Australia and New Zealand. This marks the third consecutive year that Startek Australia has received this prestigious recognition, reinforcing the organization’s commitment to delivering an exceptional employee experience. The HRD 5 – Star Employers of Choice awards celebrate organizations that excel in people practices and foster inclusive, engaging workplaces. The evaluation process comprises a comprehensive submission of HR strategies and initiatives, followed by anonymous employee surveys assessing satisfaction across benefits, compensation, culture, employee development, and diversity and inclusion. To qualify, organizations were required to meet a minimum employee response rate and achieve an average satisfaction rating of 75% or higher. “We are proud to once again be named a 5 – Star Employer of Choice by HRD,” said SM Gupta, Chief People Officer, Startek. “At Startek, we believe that the best workplaces are built on the intersection of people and technology. We consistently strive to create an environment where our associates thrive by implementing innovative, people – first practices while embracing digital transformation. This recognition is a validation of our commitment to nurturing a culture that supports both professional growth and technological advancement.” Startek Australia’s continued recognition underscores its dedication to championing employee well – being, fostering inclusive leadership and building a workplace that empowers its people to excel in a digitally evolving world. About Startek® For over 35 years, Startek has been at the forefront of customer experience management, serving the world’s leading brands. Operating in 13 countries with more than 38,000 associates, Startek delivers personalized experiences across voice and digital channels. Clients span diverse industries, including telecommunications, retail, e-commerce, financial services, and travel. To learn more visit www.startek.com and follow us on LinkedIn. About HRD Australia Human Resources Director (HRD) is Australia’s leading multi-media resource for HR professionals. Award-winning products across Australia, New Zealand and Asia Pacific deliver essential news, insight and analysis, and constitute the most effective channel through which to reach senior HR professionals. Media relations Twinkle SoodStartekMedia Relationstwinkle.sood@startek.com
Startek® South Africa honored with Best Employer Brand Award at the South Africa Leadership Awards 2025
Startek® South Africa honored with Best Employer Brand Award at the South Africa Leadership Awards 2025 Phil Tshikotshi recognized as Top HR Leader in South Africa, spotlighting people – first strategy and inclusive workplace culture at Startek Denver, Colorado – April 17, 2025: Startek®, a digital – first global customer experience (CX) solutions provider, today announced that its South Africa operations have been recognized with the Best Employer Brand Award 2025 at the South Africa Leadership Awards hosted by the Employer Branding Institute. In addition, Phil Tshikotshi, Head of HR, Startek South Africa, has been named the Topmost HR Leader in South Africa, marking a double victory for the company. Organized by the Employer Branding Institute, a network of senior HR professionals across 36 countries, the awards honor organizations for excellence in people practices. Startek stood out for its holistic approach to hiring, engagement, inclusion, learning and leadership. The recognition followed a detailed submission and rigorous jury evaluation. “At Startek, we build ecosystems where talent is nurtured, voices are heard and leadership emerges at every level. This recognition is a celebration of our South Africa team’s unwavering dedication to creating an inclusive, growth-focused and safe workplace. Phil Tshikotshi’s recognition as the top HR leader in the country reinforces our belief that great leadership is the cornerstone of a great culture,” said SM Gupta, Global Chief People Officer, Startek. These honors underscore the Startek commitment to fostering a high-performing, inclusive workplace. About Startek® For over 35 years, Startek has been at the forefront of customer experience management, serving the world’s leading brands. Operating in 13 countries with more than 38,000 associates, Startek delivers personalized experiences across voice and digital channels. Clients span diverse industries, including telecommunications, retail, e-commerce, financial services, and travel. To learn more visit www.startek.com and follow us on LinkedIn. About Employer Branding Institute: The Employer Branding Institute is a virtual organisation. Senior leaders in H.R connect with each other in the cyber space to share the best practices in Employer Branding and outstanding professionals in several countries who are contributing to “Talent Management, Talent Development and Talent Innovation” are a part of the Employer Branding Institute. Media relations Twinkle SoodStartekMedia Relationstwinkle.sood@startek.com
Customer experience in financial services: What you need to know
Experience innovation with Conversational AI technology. Enhance customer engagement and streamline processes effortlessly. Learn more!
Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation
Startek® wins 2025 Artificial Intelligence Excellence Award for Generative AI Innovation Recognition highlights the Startek commitment to driving human – centric AI solutions that transform customer experience Denver, Colorado – March 27, 2025 – Startek®, a digital-first global customer experience (CX) solutions provider, today announced that it has been named a winner in the 2025 Artificial Intelligence Excellence Awards presented by the Business Intelligence Group. Startek was recognized in the Generative AI – Organization category for its Startek® Agent Assist which uses generative AI to provide in-the-moment support across voice and non-voice channels empowering agents. This award celebrates the success of the Startek AI strategy, which integrates generative AI into its digital CX offerings to enhance customer engagement, improve agent performance and deliver business value. Startek solutions are designed to balance intelligent automation with empathy, enabling brands to offer faster, more personalized customer experiences at scale. “This award validates our strategic focus on leveraging AI to drive measurable outcomes,” said Abhinandan Jain, Chief Growth Officer, Startek. “By integrating advanced AI with a human-centric design, we’re delivering intelligent CX solutions that enhance efficiency, improve customer satisfaction and create real business impact.” The Artificial Intelligence Excellence Awards recognize organizations and individuals driving real-world innovation through AI. Winners are selected by a panel of industry experts based on creativity, measurable impact and leadership in the application of AI. To learn more about Startek AI-powered solutions, visit www.startek.com. About Startek® For over 35 years, Startek has been at the forefront of customer experience management, serving the world’s leading brands. Operating in 13 countries with more than 38,000 associates, Startek delivers personalized experiences across voice and digital channels. Clients span diverse industries, including telecommunications, retail, e-commerce, financial services, and travel. To learn more visit www.startek.com and follow us on LinkedIn. About Business Intelligence Group The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers. Media relations Twinkle SoodStartekMedia Relationstwinkle.sood@startek.com
Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings
Download now Startek helped a leading Canada based airline achieve 95% CSAT and 38% cost savings A leading Canada based airline renowned for connecting major Canadian and U.S. cities with budget-friendly air travel, faced significant operational challenges. Offering services like reservations, refunds and handling flight disruptions, they needed a partner to enhance customer satisfaction and streamline operations. Startek partnered with them to improve efficiency, reduce costs and elevate their customer experience. The Challenge Low CSAT scores below 80% High operational costs of $25/hour for onshore agents Backlog of thousands of unserved tickets impacting customer experience Limited language translation accuracy at 76% Faster resolutions, happier customers Startek deployed a multilingual omnichannel support system powered by GPT-based real-time language translation. By leveraging top-performing agents and customized tools, we rapidly cleared the ticket backlog and improved efficiency. Robust monitoring and industry-specific model refinement ensured seamless and accurate resolution. The result Achieved 95%+ CSAT Reduced operating costs by 38% Increased handle time to 6.5 cases/hour Improved translation accuracy to 98%+ Cleared thousands of tickets within days Supercharge your CX withStartek Solutions Let's Talk Growth
Generative AI for travel and hospitality: What you need to know
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Customer experience analytics: Transform customer insights
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Startek® wins Bronze Stevie® Award for excellence in customer experience
Startek® wins Bronze Stevie® Award for excellence in customer experience Recognition underscores Startek’s commitment to CX innovation and digital transformation Denver, Colorado – March 13, 2025 – Startek® a digital – first global customer experience (CX) solutions provider, has been honored with a Bronze Stevie® Award at the 2025 Stevie Awards for Sales & Customer Service. This recognition highlights the company’s commitment to delivering exceptional customer experience and innovation – driven service excellence. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Abhinandan Jain, Chief Growth Officer at Startek said, “Technology is revolutionizing CX by equipping associates with real – time insights and automation while enabling brands to deliver hyper – personalized interactions at scale. This award reinforces our commitment to leveraging AI and digital solutions to enhance agent performance, optimize operations and help brands create seamless, personalized customer experiences. Startek continues to push the boundaries of CX innovation to shape the future of customer engagement.” With a relentless focus on innovation, Startek is helping organizations redefine how they connect with their customers, driving meaningful interactions that enhance loyalty and business growth. About Startek® For over 35 years, Startek has been at the forefront of customer experience management, serving the world’s leading brands. Operating in 13 countries with more than 38,000 associates, Startek delivers personalized experiences across voice and digital channels. Clients span diverse industries, including telecommunications, retail, e-commerce, financial services, and travel. To learn more visit www.startek.com and follow us on LinkedIn. About The Stevie® Awards Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Learn more about the Stevie Awards at http://www.StevieAwards.com. Media relations Twinkle SoodStartekMedia Relationstwinkle.sood@startek.com
How sustainability transforms customer experience for brands
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Startek® recognized as a top workplace by Comparably in three key categories
Startek® recognized as a top workplace by Comparably in three key categories Company earns honors for workplace culture, diversity and employee confidence Denver, Colorado – March 11, 2025 – Startek® a digital – first global customer experience (CX) solutions provider, today announced that it has been recognized with three prestigious Comparably awards for the first quarter of 2025: Best Company Outlook Best Company for Women Best Company for Diversity These accolades highlight the Startek commitment to fostering an inclusive workplace, empowering employees, and ensuring a culture where diverse perspectives drive innovation and business success. “At Startek, we believe that a thriving workplace is built on inclusivity, empowerment, and shared success,” said SM Gupta, Chief People Officer at Startek. “Earning recognition in three major categories — Best Company Outlook, Best Company for Women, and Best Company for Diversity — reaffirms our commitment to creating a supportive and forward – thinking work environment where all associates can grow and excel.” The Best Company Outlook award reflects strong employee confidence in the company’s future, while the Best Company for Women and Best Company for Diversity awards underscore the positive experiences of women and diverse employees at Startek, based on key workplace culture factors such as leadership, career development and work – life balance. About Startek® For over 35 years, Startek has been at the forefront of customer experience management, serving the world’s leading brands. Operating in 13 countries with more than 38,000 associates, Startek delivers personalized experiences across voice and digital channels. Clients span diverse industries, including telecommunications, retail, e-commerce, financial services, and travel. To learn more visit www.startek.com and follow us on LinkedIn. About Comparably Comparably by ZoomInfo is a leading employee review platform with 20 million anonymous employee ratings on 70,000 U.S. and Canadian companies. With the most comprehensive data on large and SMB organizations across nearly 20 workplace categories—based on gender, ethnicity, age, experience, industry, location, and education—it is one of the most used SaaS platforms for employer branding and a trusted third-party site for workplace culture and salary data. For more information on Comparably and its annual Best Places to Work series, visit comparably.com. Media relations Twinkle SoodStartekMedia Relationstwinkle.sood@startek.com









